{"id":1399,"date":"2022-08-04T21:52:07","date_gmt":"2022-08-04T11:52:07","guid":{"rendered":"https:\/\/software.covetrus.com\/apac\/?post_type=case_studies&#038;p=1399"},"modified":"2025-05-12T11:52:34","modified_gmt":"2025-05-12T01:52:34","slug":"north-maclean-family-vet-use-covetrus-ascend-to-improve-practice-efficiency-optimise-the-client-experience-and-save-time","status":"publish","type":"case_studies","link":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/north-maclean-family-vet-use-covetrus-ascend-to-improve-practice-efficiency-optimise-the-client-experience-and-save-time","title":{"rendered":"North Maclean Family Vet use Covetrus Ascend to improve practice efficiency, optimise the client experience and save time"},"content":{"rendered":"<p>North Maclean Family Vet opened in 2018 with the aim of providing excellent pet patient care in South Brisbane. Where some practices focus on just the veterinary medicine, the North Maclean team pride themselves on consulting with their clients on specific patient needs. The team were looking for a new cloud-based practice management system that enables them to have strong flexibility, accessibility and mobility in their daily operations. They chose <a href=\"https:\/\/software.covetrus.com\/apac\/veterinary-solutions\/ascend-cloud-veterinary-software\/\" target=\"_blank\" rel=\"noopener\">Covetrus Ascend<\/a> to solve this challenge. Importantly, the cloud solution they desired had to tick the following boxes:<\/p>\n<ul>\n<li>Easy to use for existing and new staff<\/li>\n<li>Fast, meaning less clicks to get tasks completed<\/li>\n<li>Help the team progress towards their goal of becoming a paper-free clinic<\/li>\n<li>Effective in streamlining their practice workflows and operations<\/li>\n<li>Designed to help their teams communicate and collaborate better<\/li>\n<li>Save them time and reduce manual tasks<\/li>\n<\/ul>\n<p>Hear what the team have to say about Covetrus Ascend.<\/p>\n<div style=\"padding: 56.25% 0 0 0; position: relative;\"><iframe title=\"North Maclean Family Vets use Covetrus Ascend to improve practice efficiency, optimise the client experience and save time\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" frameborder=\"0\" data-src=\"https:\/\/player.vimeo.com\/video\/733865567?h=0aad260481&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/div>\n<p><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>North Maclean Family Vet opened in 2018 with the aim of providing excellent pet patient care in South Brisbane. Where some practices focus on just the veterinary medicine, the North&#8230;<\/p>\n","protected":false},"featured_media":2799,"template":"","study_types":[82],"class_list":["post-1399","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","study_types-companion-animals"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How North Maclean use Ascend to improve practice efficiency &amp; optimise the client experience<\/title>\n<meta name=\"description\" content=\"The team chose new cloud-based veterinary practice management system Covetrus Ascend to help enable strong flexibility, accessibility and mobility in their daily practice operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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