{"id":1960,"date":"2023-11-13T08:59:44","date_gmt":"2023-11-12T22:59:44","guid":{"rendered":"https:\/\/software.covetrus.com\/apac\/?post_type=case_studies&#038;p=1960"},"modified":"2026-08-13T12:43:39","modified_gmt":"2026-08-13T02:43:39","slug":"narangba-veterinary-clinic","status":"publish","type":"case_studies","link":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic","title":{"rendered":"Covetrus Ascend delivers critical time savings and supports excellence in patient care for Narangba Veterinary Clinic"},"content":{"rendered":"<p><a href=\"https:\/\/narangbavet.com.au\/\" target=\"_blank\" rel=\"noopener\">Narangba Veterinary Surgery<\/a> is one of two locally owned veterinary clinics with over 30 combined years of experience serving the surrounding areas in Queensland, Australia. The Narangba team are passionate about offering the highest standards of veterinary care across their team of 13 staff.<\/p>\n<p>The best possible care for their customers is achieved through excellent customer service, continuity of care and a wealth of experience.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #27bdbe\"><strong>A 360\u00b0 modern solution supporting customer excellence<\/strong><\/span><\/p>\n<p>As a provider of excellent customer care, it is no surprise that Narangba wanted to have a work environment conducive to providing such a service. That meant receiving excellent customer service themselves from their technology providers. This was one of the key drivers in Narangba seeking out not only a modern practice management solution (PMS,) but one that is a cloud-based 360\u00b0 end-to-end solution, with higher-quality support services to help veterinary staff continuously.<\/p>\n<p>Having been server-based pre-2019, they switched to their previous cloud-based PMS provider to modernise their practice, yet experienced poor-quality service. Olivia Willmot, Head Veterinary Nurse, says<\/p>\n<blockquote><p><em>\u201cOn our previous PMS, we were kept in the dark the entire time, there was no communication and no updates. If there were any emergencies, it was incredibly difficult to get hold of them. Nothing ever really happened. It really tainted our first experience with a cloud-based PMS and we knew we needed a better system.\u201d<\/em><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #27bdbe\">Covetrus Ascend &#8211; a natural choice<\/span><\/strong><\/p>\n<p>In seeking out a more secure, holistic cloud-based solution, the clinic landed on <a href=\"https:\/\/software.covetrus.com\/apac\/veterinary-solutions\/ascend-cloud-veterinary-software\/\" target=\"_blank\" rel=\"noopener\">Covetrus Ascend<\/a>. With Ascend\u2019s intuitive interface and easy user experience, its flexibility to accommodate numerous staff and a changeover every day meant it was the perfect choice for the Narangba veterinary team. The practice has also been experiencing steady growth and their system needs to support this into the future. Other key considerations that attracted them to Ascend were:<\/p>\n<ul>\n<li>Stronger client reminders functionality<img decoding=\"async\" class=\"alignright wp-image-1962 size-full lazyload\" data-src=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-e1699325974386.png\" alt=\"\" width=\"400\" height=\"167\" data-srcset=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-e1699325974386.png 400w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-e1699325974386-300x125.png 300w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-e1699325974386-328x137.png 328w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-e1699325974386-120x50.png 120w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-e1699325974386-192x80.png 192w\" data-sizes=\"(max-width: 400px) 100vw, 400px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/167;\" \/><\/li>\n<li>More robust integrations<\/li>\n<li>Competitive price point without compromising on quality<\/li>\n<li>Smooth onboarding and training<\/li>\n<li>Proactive technical support<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #27bdbe\">A \u201cwell-handled\u201d system and supportive tech team<\/span><\/strong><\/p>\n<p>Transitioning data from the previous provider was difficult due to lack of communication from their team, Olivia explained that once they passed that hurdle, everything else was a breeze with the Covetrus team. Being prepared with the reminder structure, attachments and templates and the subsequent training for Ascend was smooth and frictionless. It gave them an opportunity to have all their \u201cI\u2019s dotted and their T\u2019s crossed,\u201d but the realisation that having the right end-to-end PMS is critical to help pull things through.<\/p>\n<blockquote><p><em>\u201cThe training was awesome, I loved the fact that myself and the other Head Nurse, Kelly were able to get to grips with it quickly and then dive into training the rest of the team with ease. The tech support team were also amazing. We had Amanda and Alastair immersed in live training which was one of the best options for our practice specifically. Any questions we had were answered instantly, it was very helpful. But even the demo access before the \u2018Go Live\u2019 date and downtime to have a play around with it helped us get a proper feel for it.\u201d<\/em><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/solutions.covetrus.com\/covetrus-ascend-q1-2026-on-demand-demo\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-1935 size-full lazyload\" data-src=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1.png\" alt=\"\" width=\"1200\" height=\"240\" data-srcset=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1.png 1200w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1-300x60.png 300w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1-1024x205.png 1024w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1-768x154.png 768w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1-328x66.png 328w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1-120x24.png 120w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/10\/Shorter-email-banners-1-400x80.png 400w\" data-sizes=\"(max-width: 1200px) 100vw, 1200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1200px; --smush-placeholder-aspect-ratio: 1200\/240;\" \/><\/a><\/p>\n<h4>&nbsp;<\/h4>\n<p><strong><span style=\"color: #27bdbe\">Smoother workflows and ultimate convenience<\/span><\/strong><\/p>\n<p>A veterinary clinic can often have incredibly busy periods, even when emergencies are not accounted for, so having a streamlined workflow and system that can handle multiple clients and patients at a time was important for the Narangba team.<\/p>\n<blockquote><p><em>\u201cI really like its step-by-step nature. It\u2019s built with such intuitive and logical steps in place that it makes our jobs and lives much easier. Things like the SMS confirmation at the time of booking and the reminders are stitched in, instead of having to go back and do it later. And it\u2019s automated too, so this time-saving aspect is a huge deal.\u201d<\/em><\/p><\/blockquote>\n<p>With an intuitive and smooth workflow, Ascend naturally provides strong integrations to prevent staff from having to go to different tabs, windows or devices in order to access or process something. It also reduces the time spent on tasks, by minimising the steps needed.<\/p>\n<p>One of Narangba\u2019s favourite integrations is IDEXX for bloodwork as \u201cthere\u2019s no running back and forth between the machines and everything is immediately accessible on Ascend.\u201d<\/p>\n<p>Being able to deal with billing and bundles at the right time on the system, and for the customer, enhances the whole experience and ties into their ethos of providing excellent customer services. Using Ascend, the team are saving up to 3 minutes per consult with faster billing workflows. This equates to approximately 12 hours saved per week for the team.<\/p>\n<p>For their online bookings, the Paws App integration communicates seamlessly with Ascend. \u201cAscend talks really well with Paws App.\u201d This helps the team reduce no-shows, fill appointment whitespace, and ultimately give their clients more flexibility around booking appointments on their terms.<\/p>\n<p>Time-saving is one thing, ease and convenience is an added bonus for the team and their customers. In a potentially high-stress environment and industry, this is a critical factor. Simply reducing stress, preventing complications and making actions simple through integrations is a win-win.<\/p>\n<p><a href=\"https:\/\/solutions.covetrus.com\/apac\/ascend-q2-demo-blogref-24\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-1968 size-full lazyload\" data-src=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-1.png\" alt=\"\" width=\"600\" height=\"300\" data-srcset=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-1.png 600w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-1-300x150.png 300w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-1-328x164.png 328w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-1-120x60.png 120w, https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2023\/11\/2023-End-Year-Survey-VisionVPM-1-1-160x80.png 160w\" data-sizes=\"(max-width: 600px) 100vw, 600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/300;\" \/><\/a><\/p>\n<h4>&nbsp;<\/h4>\n<p><strong><span style=\"color: #27bdbe\">Optimised data reporting = better marketing<\/span><\/strong><\/p>\n<p>\u201cYou can\u2019t manage what you can\u2019t measure.\u201d Peter Drucker, Austrian-American Consultant and Educator<\/p>\n<p>This quote couldn\u2019t ring more true with Olivia\u2019s team. On their previous cloud-based PMS, they had no reporting capabilities. With Ascend\u2019s built-in reporting capabilities and intuitive task management, they are able to do everything in bulk.<\/p>\n<blockquote><p><em>\u201cHaving real control and visibility over client data, where I can pull certain groups of customers with proper segmentation, means we are able to communicate with them in the right ways. Getting the right message to the right customer is important. Upgrading our way of communicating and doing it en-masse with ease is what I\u2019m most excited about.\u201d<\/em><\/p><\/blockquote>\n<h4>&nbsp;<\/h4>\n<p><strong><span style=\"color: #27bdbe\">Final thoughts<\/span><\/strong><\/p>\n<p>Overall, the team at Narangba Veterinary Surgery were more than happy with the choice of their new PMS. Opting into Ascend\u2019s product, environment and customer service helped them transform their clinic.<\/p>\n<blockquote><p><em>\u201cAscend is so much better than what we had before. The conversion was very smooth; everyone was happy with the workflow and questions were answered very quickly. The team were trained in no time and Ascend is very user-friendly. The experience was telling in that it set a benchmark and standard, where we realised \u2018this is what it should have been all along!\u2019\u201d<\/em><\/p><\/blockquote>\n<p>To find out more about Ascend, get your free demo.<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn btn-cta\" href=\"https:\/\/software.covetrus.com\/apac\/book-a-demo\/\" target=\"_blank\" rel=\"noopener\">Book Ascend Demo<\/a><br \/>\n&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Narangba Veterinary Surgery is one of two locally owned veterinary clinics with over 30 combined years of experience serving the surrounding areas in Queensland, Australia. The Narangba team are passionate&#8230;<\/p>\n","protected":false},"featured_media":2797,"template":"","study_types":[82],"class_list":["post-1960","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","study_types-companion-animals"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Covetrus Ascend | 12+ hours saved for Narangba Veterinary Clinic<\/title>\n<meta name=\"description\" content=\"Thanks to Covetrus Ascend, the Narangba Veterinary Clinic team are experiencing time savings of approximately twelve hours per week.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Covetrus Ascend delivers critical time savings and supports excellence in patient care for Narangba Veterinary Clinic\" \/>\n<meta property=\"og:description\" content=\"Thanks to Covetrus Ascend, the Narangba Veterinary Clinic team are experiencing time savings of approximately twelve hours per week.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/\" \/>\n<meta property=\"og:site_name\" content=\"Covetrus Technology Solutions | Australia, New Zealand, Asia-Pacific\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CovetrusAPAC\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-13T02:43:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2025\/01\/Narangba-Veterinary-Surgery-1024x576.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CovetrusAPAC\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/\",\"url\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/\",\"name\":\"Covetrus Ascend | 12+ hours saved for Narangba Veterinary Clinic\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/01\\\/Narangba-Veterinary-Surgery.png\",\"datePublished\":\"2023-11-12T22:59:44+00:00\",\"dateModified\":\"2026-08-13T02:43:39+00:00\",\"description\":\"Thanks to Covetrus Ascend, the Narangba Veterinary Clinic team are experiencing time savings of approximately twelve hours per week.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/#primaryimage\",\"url\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/01\\\/Narangba-Veterinary-Surgery.png\",\"contentUrl\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2025\\\/01\\\/Narangba-Veterinary-Surgery.png\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/case-studies\\\/narangba-veterinary-clinic\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Covetrus Ascend delivers critical time savings and supports excellence in patient care for Narangba Veterinary Clinic\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/#website\",\"url\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/\",\"name\":\"Covetrus Technology Solutions | Australia, New Zealand, Asia-Pacific\",\"description\":\"Cloud-based practice management software\",\"publisher\":{\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/#organization\",\"name\":\"Covetrus Global Technology Solutions\",\"url\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2021\\\/07\\\/Covetrus_logo_web.png\",\"contentUrl\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2021\\\/07\\\/Covetrus_logo_web.png\",\"width\":250,\"height\":61,\"caption\":\"Covetrus Global Technology Solutions\"},\"image\":{\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CovetrusAPAC\",\"https:\\\/\\\/x.com\\\/CovetrusAPAC\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Covetrus Ascend | 12+ hours saved for Narangba Veterinary Clinic","description":"Thanks to Covetrus Ascend, the Narangba Veterinary Clinic team are experiencing time savings of approximately twelve hours per week.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/","og_locale":"en_US","og_type":"article","og_title":"Covetrus Ascend delivers critical time savings and supports excellence in patient care for Narangba Veterinary Clinic","og_description":"Thanks to Covetrus Ascend, the Narangba Veterinary Clinic team are experiencing time savings of approximately twelve hours per week.","og_url":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/","og_site_name":"Covetrus Technology Solutions | Australia, New Zealand, Asia-Pacific","article_publisher":"https:\/\/www.facebook.com\/CovetrusAPAC","article_modified_time":"2026-08-13T02:43:39+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2025\/01\/Narangba-Veterinary-Surgery-1024x576.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@CovetrusAPAC","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/","url":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/","name":"Covetrus Ascend | 12+ hours saved for Narangba Veterinary Clinic","isPartOf":{"@id":"https:\/\/software.covetrus.com\/apac\/#website"},"primaryImageOfPage":{"@id":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/#primaryimage"},"image":{"@id":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/#primaryimage"},"thumbnailUrl":"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2025\/01\/Narangba-Veterinary-Surgery.png","datePublished":"2023-11-12T22:59:44+00:00","dateModified":"2026-08-13T02:43:39+00:00","description":"Thanks to Covetrus Ascend, the Narangba Veterinary Clinic team are experiencing time savings of approximately twelve hours per week.","breadcrumb":{"@id":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/#primaryimage","url":"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2025\/01\/Narangba-Veterinary-Surgery.png","contentUrl":"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2025\/01\/Narangba-Veterinary-Surgery.png","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/narangba-veterinary-clinic\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/software.covetrus.com\/apac\/"},{"@type":"ListItem","position":2,"name":"Covetrus Ascend delivers critical time savings and supports excellence in patient care for Narangba Veterinary Clinic"}]},{"@type":"WebSite","@id":"https:\/\/software.covetrus.com\/apac\/#website","url":"https:\/\/software.covetrus.com\/apac\/","name":"Covetrus Technology Solutions | Australia, New Zealand, Asia-Pacific","description":"Cloud-based practice management software","publisher":{"@id":"https:\/\/software.covetrus.com\/apac\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/software.covetrus.com\/apac\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/software.covetrus.com\/apac\/#organization","name":"Covetrus Global Technology Solutions","url":"https:\/\/software.covetrus.com\/apac\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/software.covetrus.com\/apac\/#\/schema\/logo\/image\/","url":"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2021\/07\/Covetrus_logo_web.png","contentUrl":"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2021\/07\/Covetrus_logo_web.png","width":250,"height":61,"caption":"Covetrus Global Technology Solutions"},"image":{"@id":"https:\/\/software.covetrus.com\/apac\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CovetrusAPAC","https:\/\/x.com\/CovetrusAPAC"]}]}},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/software.covetrus.com\/apac\/wp-json\/wp\/v2\/case_studies\/1960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/software.covetrus.com\/apac\/wp-json\/wp\/v2\/case_studies"}],"about":[{"href":"https:\/\/software.covetrus.com\/apac\/wp-json\/wp\/v2\/types\/case_studies"}],"version-history":[{"count":0,"href":"https:\/\/software.covetrus.com\/apac\/wp-json\/wp\/v2\/case_studies\/1960\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/software.covetrus.com\/apac\/wp-json\/wp\/v2\/media\/2797"}],"wp:attachment":[{"href":"https:\/\/software.covetrus.com\/apac\/wp-json\/wp\/v2\/media?parent=1960"}],"wp:term":[{"taxonomy":"study_types","embeddable":true,"href":"https:\/\/software.covetrus.com\/apac\/wp-json\/wp\/v2\/study_types?post=1960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}