{"id":2208,"date":"2024-05-22T11:49:09","date_gmt":"2024-05-22T01:49:09","guid":{"rendered":"https:\/\/software.covetrus.com\/apac\/?post_type=case_studies&p=2208"},"modified":"2025-05-12T11:49:34","modified_gmt":"2025-05-12T01:49:34","slug":"gungahlin-veterinary-hospitals-journey-with-visionvpm-for-effective-daily-management-and-improved-client-outcomes","status":"publish","type":"case_studies","link":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/gungahlin-veterinary-hospitals-journey-with-visionvpm-for-effective-daily-management-and-improved-client-outcomes","title":{"rendered":"Gungahlin Veterinary Hospital’s journey with VisionVPM for effective daily management and improved client outcomes"},"content":{"rendered":"

Overview<\/strong><\/span><\/p>\n

The Gungahlin Veterinary Hospital<\/a> is a purpose-built small animal hospital based in Canberra, Australia, with a team of experienced veterinarians, trained veterinary nurses, dedicated receptionists, and support staff.<\/p>\n

Their medical technology and facilities allow them to diagnose and treat a wide range of small animal diseases and conditions. They have also met the requirements for accreditation from the Australian Veterinary Association, Small Animal Group<\/a>, which recognises veterinary clinics for cats and dogs that provide superior care in hospital facilities.<\/p>\n

In 2018, they opened Gungahlin Cat Hospital next door to Gungahlin Veterinary Hospital, providing a feline-friendly, \u2018cat specific\u2019 hospital specially designed to meet the unique needs of cats and ensure that their experience in visiting is as stress-free as possible.<\/p>\n

Nine consulting rooms fill the 700m2, yet the most valuable component of Gungahlin\u2019s offering is not the facilities themselves, but rather the care, compassion, and treatment that patients receive.<\/p>\n

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Intuitive workflows and customer support as a key driver for adopting new technology<\/strong><\/span><\/p>\n

Dr Michael Hayward, a veterinarian and practice director, and his wife ran their growing business out of their Nicholl home for six years before rebranding to Gungahlin Veterinary Hospital in 2002.\"Dr<\/a><\/p>\n

As their needs changed over time, they upgraded from using DOS-based software to VisionVPM, a more modern system. The most crucial factor in choosing an efficient practice management system was to have simple and intuitive workflows and a stable system that would be easy for their staff to use. They also appreciated the strong customer support and personalised service they\u2019ve experienced with VisionVPM.<\/p>\n

Hayward emphasises:<\/p>\n

\u201cWe\u2019re a busy team and appreciate that background support. For any change requests we\u2019ve had, they\u2019re fulfilled very quickly – and that\u2019s one of the things I\u2019ve thoroughly enjoyed and appreciated being with VisionVPM over the years. The support team including Michelle, Hayden and Brad and more have all been excellent.\u201d<\/em><\/p><\/blockquote>\n

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Increased demand and lean process<\/strong><\/span><\/p>\n

Like many other veterinary clinics across the globe, demand at Gungahlin Veterinary Hospital has been high since COVID-19 and has not decreased.<\/p>\n

With the hospital running at high capacity, Dr Hayward and his staff have been grateful for VisionVPM’s capacity to improve management and simplify daily workflows.<\/p>\n

VisionVPM has offered them the following benefits:<\/p>\n