{"id":2301,"date":"2024-07-24T09:02:12","date_gmt":"2024-07-23T23:02:12","guid":{"rendered":"https:\/\/software.covetrus.com\/apac\/?post_type=case_studies&p=2301"},"modified":"2026-08-13T10:20:17","modified_gmt":"2026-08-13T00:20:17","slug":"indooroopilly-veterinary-clinic","status":"publish","type":"case_studies","link":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/indooroopilly-veterinary-clinic","title":{"rendered":"Indooroopilly Vet Clinic saves 16 hours per week with Covetrus Ascend"},"content":{"rendered":"

Overview<\/strong><\/span><\/h3>\n

Indooroopilly Vet Clinic<\/a> is a well-established small animal veterinary practice based in Indooroopilly, Brisbane. It has served the pet community in Indooroopilly and surrounding suburbs for over 40 years and has built a reputation for providing exceptional patient care.<\/p>\n

The practice recently underwent renovations of its over 100-year-old Queenslander building and the team took advantage of the opportunity to also upgrade their practice management software. This, together with a new graduate joining the veterinary staff, has prepared the clinic for new growth and innovation.<\/p>\n

Challenges with Current Practice Management Software<\/strong><\/span><\/h3>\n

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Before refreshing its practice management software, Indooroopilly Vet Clinic faced several challenges with its existing system. These included that it wasn\u2019t intuitive, it didn\u2019t have SMS capabilities, and there were inefficiencies in note-taking and patient communication.<\/p>\n

Additionally, there was no seamless integration between Indooroopilly Vet Clinic\u2019s systems and those of its major distribution supplier, Provet<\/a>. This created challenges with updating pricing and inventory management.<\/p>\n

Collectively, these challenges led to wasted time and frustration among staff, prompting the need for a more efficient and user-friendly solution.<\/p>\n

User-friendly and efficient veterinary software required<\/span><\/strong><\/h3>\n

Indooroopilly Vet Clinic recognised the need for a more efficient and user-friendly solution and decided to transition from Cornerstone to Covetrus Ascend<\/a>, a fast-growing cloud-based practice management system. Many of the team already had experience with Covetrus in the past, this helped make the transition to Ascend smoother.<\/p>\n

The decision was influenced by Ascend’s integration capabilities with Provet, as well as its SMS functionality.<\/p>\n

\u201cBeing able to send SMS messages was a huge drawcard,\u201d says Dr Danielle Appay, one of Indooroopilly Vet Clinic\u2019s veterinarians.<\/p>\n

\u201cSo was being able to integrate with our major supplier Provet. It meant our staff didn\u2019t need to spend unnecessary time updating prices and they could focus on other, more important, tasks. Plus, it reduced the risk of items being missed.\u201d<\/p><\/blockquote>\n

Seamless adoption of Covetrus Ascend<\/strong><\/span><\/h3>\n

The transition to Covetrus Ascend<\/a> went smoothly and minimal technical support was required. The clinic’s staff found Ascend intuitive and easy to use, which meant that the solution was adopted quickly across the team. The cloud-based nature of Ascend also allowed for seamless data migration and ensured the team could access it from anywhere there was an internet connection.<\/p>\n

\"\"Danielle and her team found Ascend\u2019s intuitive interface and comprehensive training resources extremely helpful. Its user-friendly design simplified the learning curve for staff and enabled them to grasp the new functionalities and features of Ascend quickly.<\/p>\n

Danielle highlights several system features that streamlined her practice\u2019s transition to Covetrus Ascend<\/a>. Its organised tab system and the ability to leave notes for each patient file improved the clinic’s organisational efficiency and the secondary contact option offered more comprehensive patient data entry, which improved the overall quality of patient records.<\/p>\n

The value of Ascend\u2019s intuitive interface was demonstrated by how quickly the clinic\u2019s new graduate picked up the system.<\/p>\n

\u201cI tell new staff that it’s just like using a web page on your phone or desktop computer, which makes it very intuitive. Our new grad picked it up really easily. She’s taken to it the easiest of us all, even though she hadn’t used it before she started with us.\u201d<\/p><\/blockquote>\n

Danielle adds that the ability to automate price updates and send SMS notifications to clients was a game-changer that freed up staff to focus on patient care and less on administrative tasks.<\/p>\n

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Robust training and support from Covetrus<\/span><\/strong><\/h3>\n

Covetrus provided training and support that was pivotal in ensuring a smooth transition to Covetrus Ascend<\/a>. The clinic’s staff members received thorough training on how to use Ascend’s various features effectively and it covered all aspects of the software, from basic navigation through to advanced functionalities.<\/p>\n

The Indooroopilly Vet Clinic team also benefited from personalised training sessions, particularly by one of the Covetrus team members who was a former vet at the clinic and who was familiar with their operations.<\/p>\n

Additionally, Covetrus delivered ongoing support to address any questions or concerns that arose during the transition. This comprehensive training and support ensured that the clinic’s team was well-equipped to leverage the full potential of Ascend.<\/p>\n

Implementation questions followed up quickly<\/strong><\/span><\/h3>\n

The clinic’s practice manager maintained a list of unique questions during the roll-out of Covetrus Ascend<\/a>, which Covetrus addressed promptly to ensure minimal disruption to daily operations.<\/p>\n

\u201cOur practice manager kept a list of little questions or things that needed to be altered, and they were resolved quickly. Six weeks in, and everyone’s comfortable with Ascend now. Part of that’s because we pushed training and got our staff to do the pre-implementation training and practice with the training modules beforehand. This made the switchover really quick and easy.”<\/p><\/blockquote>\n

The value of Ascend’s time-saving features<\/strong><\/span><\/h3>\n

Time-saving features significantly improved Indooroopilly Vet Clinic’s efficiency and productivity. For example, quicker access to patient information has streamlined consultations and treatment plans and reduced each consult time by five to ten minutes.<\/p>\n