{"id":3050,"date":"2025-10-21T15:04:13","date_gmt":"2025-10-21T05:04:13","guid":{"rendered":"https:\/\/software.covetrus.com\/apac\/?post_type=case_studies&p=3050"},"modified":"2026-03-23T11:38:45","modified_gmt":"2026-03-23T01:38:45","slug":"vetsurg","status":"publish","type":"case_studies","link":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/vetsurg","title":{"rendered":"Start-Up VetSurg Finds Simplicity and Ease-of-Use with cloud-based veterinary practice management software, Covetrus Ascend"},"content":{"rendered":"

VetSurg<\/a> is a purpose-built orthopaedic and neurosurgery referral practice located in the Perth suburb of Beckenham. It was founded in September 2023 and is led by specialist surgeon and business owner Dr Mark Newman.<\/p>\n

The practice is dedicated to advanced surgical cases, working in close partnership with veterinary primary care practices throughout the region. The clinic currently operates with a small but highly skilled team, including one intern and five veterinary nurses. \u201cWe’re an orthopaedic-only referral clinic,\u201d Mark says.<\/p>\n

When it was time to choose a cloud-based solution for the new practice, simplicity and ease of use topped Mark\u2019s list of priorities. \u201cWe wanted something with a nice, simple interface that doesn’t require a lot of extra input,\u201d he explains. Covetrus Ascend<\/a> met all of his and his team\u2019s requirements.<\/p>\n

Covetrus Ascend \u2013 simple and easy to use<\/strong><\/span><\/h3>\n

\"\"<\/p>\n

Before launching VetSurg, Mark had used multiple systems, including RxWorks<\/a> and IDEXX Cornerstone, and he had limited exposure to ezyVet.<\/p>\n

Mark considered others but found their interfaces too cluttered for his requirements. \u201cThe number of text boxes, screens, and tabs made it seem messy and too visually overwhelming,\u201d he says.<\/p>\n

Before using Covetrus Ascend, VetSurg briefly operated with Microsoft Word and Xero for invoicing. \u201cThat was clunky,\u201d he said.<\/p>\n

\u201cWe’re with Ascend because it is so simple and easy to use for what we need.\u201d<\/p><\/blockquote>\n

Up and running easily with streamlined support<\/strong><\/span><\/h3>\n

\u201cWe were up and running within three weeks,\u201d says Mark. \u201cIt was a pretty simple onboarding process. We got a few of our documents and fees uploaded, and we were ready to go.\u201d<\/p><\/blockquote>\n

Mark describes the onboarding support as strong: \u201cThere was enough support to get us up and running easily. It was streamlined.\u201d<\/p>\n

While his clinic coordinator oversaw most of the training for his team, Mark believes the learning process was straightforward: \u201cThey all did the online learning and had meetings with someone from Covetrus. But a lot of it was learning as they went.\u201d<\/p>\n