{"id":684,"date":"2021-07-26T20:39:28","date_gmt":"2021-07-26T20:39:28","guid":{"rendered":"https:\/\/software.covetrus.com\/apac\/?post_type=case_studies&p=684"},"modified":"2023-02-09T12:21:30","modified_gmt":"2023-02-09T02:21:30","slug":"how-rxworks-cut-stocktake-times-in-half-and-provided-real-time-reporting-for-duncan-mcginness-veterinary-surgery","status":"publish","type":"case_studies","link":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/case-studies\/how-rxworks-cut-stocktake-times-in-half-and-provided-real-time-reporting-for-duncan-mcginness-veterinary-surgery","title":{"rendered":"How RxWorks cut stocktake times in half and provided real-time reporting for Duncan McGinness Veterinary Surgery"},"content":{"rendered":"

Covetrus provides a seamless, combined hardware and software implementation to improve business performance and lift customer experience.<\/strong><\/span><\/p>\n

Overview<\/span><\/h2>\n

Duncan McGinness Veterinary Surgery is a small animal practice based in Dubbo, New South Wales. It is a busy clinic with five vets, specialising in the care of dogs, cats, pocket pets, poultry, birds, and reptiles. It is a long-established business, caring for Dubbo\u2019s animals for over 20 years. It used a long-standing veterinary practice management solution for many years after converting to a computer-based workflow. However, after 18 years of use, practice owner and lead vet Duncan McGinness says he and his team were encountering some challenges with the incumbent software.<\/p>\n

New practice solution needed to improve stock control and reporting<\/span><\/h2>\n

\u201cWe were struggling in two main areas,\u201d he explains. \u201cThe first was stock control and the second was reporting.\u201d<\/p>\n

After doing some extensive research and discussing product options with veterinary colleagues, Duncan settled on RxWorks<\/a> to support him and his practice into the future. \u201cWe had worked with Provet (now Covetrus) for some time as a veterinary wholesaler,\u201d he says, \u201cand we had insight into how they operated as a supplier. We were confident in their abilities.\u201d In choosing a practice management solution, Duncan was adamant he wanted a partner who could take care of both the hardware and software needs of his clinic. This was to avoid his previous poor customer experience, where independent hardware and software providers blamed each other if any faults occurred.<\/p>\n

\u201cYears ago, when I first took on computers to run my practice, there were often glitches. I regularly had a situation where hardware and software suppliers pointed their fingers at each other. I didn\u2019t want to go through that again,\u201d he says. Another key consideration was that he needed a server-based solution, rather than software that operated in the cloud. While cloud-based practice management software has some advantages with mobility, it needs strong internet connectivity. \u201cDubbo didn\u2019t have the strongest NBN connectivity,\u201d he says, \u201cso we opted for the server-based option with RxWorks. Duncan and his team were also extremely happy with the training provided by the RxWorks team.<\/p>\n

\u201cThey just continued with the pre-launch education when they arrived. We had an amazing trainer, who helped us get up to speed really quickly.\u201d He was also impressed with the data migration process. \u201cWe were concerned because we had records dating back a long way. However, there were no issues and the import into RxWorks went very smoothly and all our information was intact. \u201cThey also worked hard to double-check everything that we\u2019d entered into RxWorks, to make sure that our stock control, mark ups, prescription fees and other billables were perfect,\u201d he adds.<\/p>\n

\u201cCovetrus ticked the box as they could provide both hardware and software, I was happy to do everything through one supplier, so there is no cop-out. They took care of everything, even installation.\u201d<\/p>\n

Improved inventory management cuts stocktake time in half<\/span><\/h2>\n

As a result of the switch to RxWorks, Duncan and his team now have far better control over their inventory and stock control. \u201cWe used to have a situation where we\u2019d credit an item and it would go missing. Also, we\u2019d do a stocktake and it would be accurate for a while. But, as time passed, this would become inaccurate, meaning our stock control was loose. Now, when we do a stocktake, for example, there aren\u2019t massive gaps in tablet numbers, injections, and other stock items.\u201d<\/p>\n

Duncan adds that the time required for his quarterly stocktake has been reduced by half. \u201cStock on hand is now also more accurate, which means a decrease in overordering and less expired stock,\u201d he says. \u201cAll stock is now invoiced and charged correctly. Our vet hospital is busier than ever and the change to RxWorks has been very helpful with accurate invoicing, stock control, and overall productivity.<\/p>\n

\u201cAs we are linked to Provet Connect, the seamless ordering of stock and entering of stock invoices alone saves us 30 mins each day.\u201d<\/p>\n

Real-time reporting improves KPI tracking<\/span><\/h2>\n

Duncan is also very happy with the real-time reporting that he and his team get from RxWorks. \u201cI do regular quick summary reports late every day before I close up. I can see, for example, what our cash and card ratios look like and if our debtors have grown.\u201d He also enjoys having better tracking of veterinary professional fees versus overall sales and comments that the reporting on new and returning client numbers are very accurate. \u201cI have a good handle on the key measures in the practice now \u2013 it has made my job a lot easier.\u201d<\/p>\n

Effective communication<\/span><\/h2>\n

The business\u2019s customer communication has also improved dramatically with the implementation of RxWorks. \u201cWe\u2019re really impressed with our ability to use email to communicate with our clients direct from RxWorks,\u201d he says. \u201cOur ability to communicate and inform clients quickly and easily with email and client handouts adds to our overall best practice with minimal effort from the staff,\u201d he adds.<\/p>\n

\u201cWe\u2019re building our database of email addresses and it\u2019s become an increasingly popular method of communication, particularly for receiving accounts and reminders. We\u2019re also sending more surgery and appointment reminders by text message too.\u201d Duncan explains that emailing reminders and monthly accounts to clients are a significant saving in staff time, printing costs, and postage. \u201cWe\u2019re really impressed with our ability to use email to communicate with our clients direct from RxWorks.\u201d<\/p>\n

Key Findings<\/span><\/h2>\n