The success of your veterinary clinic relies on more than just the quality of your team and support staff. You want to ensure your entire practice is up to date and skilled in the latest veterinary techniques technologies. This way you\u2019ll keep your practice running smoothly, provide the best possible care and increase client retention.<\/p>\n
But, you can\u2019t rely on your staff to upskill solely on their own time and dime. This should be a practice-led initiative where you\u2019re giving your team the time and tools they need to become better at what they do.<\/p>\n
So, when planning your upcoming year, it\u2019s a good idea to include staff training in your budget. Here are 3 ways you can build a better vet practice from the inside out.<\/p>\n
Many practices aren\u2019t utilising their practice management software to its full potential. Training your staff on how to use the solution more effectively and efficiently could not only generate your practice thousands of dollars each year in productivity and more value-added activities, but you\u2019re also making staff more active participants in the growth of your business.<\/p>\n
Training not only boosts productivity but increases employee satisfaction, motivation and staff retention. In fact, 70% of employees say that training and development opportunities influence their decision to stay with a company.<\/p>\n
Training is not only a great way to ensure that your staff are capable of completing their tasks more effectively, but it also helps with their professional development. This allows them to up-skill at your practice, rather than seeking next-level opportunities elsewhere.<\/p>\n
And, well-trained employees are not only able to perform their own tasks better, but often act as mentors to their colleagues \u2013 thus ensuring ongoing best practice after the training has finished.<\/p>\n
When employees feel empowered, engaged and supported at work, this flows over into an improved customer experience. Great employee experience leads to great customer experience, building a better vet practice from your team and giving customers something to talk about in their network of pet owners.<\/p>\n
Your clients will not only receive great service from staff who are skilled at their jobs, their experience will also be consistent no matter who in your team they\u2019re interacting with on the day. It\u2019s also more likely that clients will seek out the same staff at each visit, and have the same veterinarian treat their pet each time, as your satisfied staff stay longer with your practice.<\/p>\n
This, in turn, will help improve the reputation of your clinic, which is invaluable in today\u2019s competitive and highly-connected environment. Positive customer experience is more valuable than deals or discounts, as it will often lead to good reviews and referrals.<\/p>\n
While negative word of mouth can damage your practice\u2019s reputation, consistently good service from knowledgeable and well-trained staff will work in your favour.<\/p>\n
Training and continued professional development is crucial for veterinary clinics. It keeps staff up to date and proficient in the latest animal care trends, technology, and best practice. It also makes them feel like valued employees.<\/p>\n
However, staff training and education can get pushed to the side in busy veterinary clinics due to lack of time or resources. Sometimes, practice managers don\u2019t see the value in additional training from experts for their staff.<\/p>\n
Below are some of the most common training misconceptions we\u2019ve experienced: <\/p>\n
This is definitely not true. In fact, the cost of losing an employee in their first year can cost up to three times their salary in finding a replacement. Additionally, research shows that 7 out of 10 people say that training and development opportunities influence their decision to stay with a company.<\/p>\n
While they may be able to perform their required tasks adequately, an Emerging Workforce Survey by Spherion Staffing found that 29% of employees felt their skills were outdated. As technology continues to evolve rapidly in the veterinary industry, this is likely to be a conservative number.<\/p>\n
Having your staff professionally trained by experts ensures that they\u2019re not only properly skilled, but are also able to make the most out of the new system. This, in turn, will help improve the overall effectiveness, efficiency, and profitability of your veterinary practice.<\/p>\n
In reality, the opposite is true. Studies show that training increases employee satisfaction, motivation and consequently retention.<\/p>\n
While there is a grain of truth in this statement, it\u2019s often in relation to training that is mandatory, or off-the-shelf. When training is personalised and linked to their personal objectives and role in your practice, they\u2019ll see it as beneficial and a way to be better at their job.<\/p>\n
While uninspiring content can be a barrier to learning, this doesn\u2019t always have to be the case. When deciding on a practice management software for your practice, make sure you choose a provider that offers professional training and create a program that is interactive, relevant and entertaining. This will make it more enjoyable for your team, and make the training more effective.<\/p>\n
Businesses that don\u2019t believe in training and upskilling their staff could ultimately pay a steep price. A study by IBM found that companies lose 10% to 30% of its original capabilities every year.<\/p>\n
If you want to have a more profitable practice with highly motivated staff, investing in training and professional development opportunities for your team will go a long way. It will not only increase staff efficiency but also contribute to increased job satisfaction and retention.<\/p>\n
Contact us to learn more about training specific to your Ascend\u2122, RxWorks\u2122 or VisionVPM\u2122 software.<\/p>\n","protected":false},"excerpt":{"rendered":"
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