{"id":902,"date":"2021-10-01T02:24:16","date_gmt":"2021-09-30T16:24:16","guid":{"rendered":"https:\/\/software.covetrus.com\/apac\/?p=902"},"modified":"2022-10-06T23:35:48","modified_gmt":"2022-10-06T13:35:48","slug":"interview-with-rory-the-vet","status":"publish","type":"post","link":"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/article\/podcast\/interview-with-rory-the-vet\/","title":{"rendered":"An interview with Rory the Vet &#8211; personal and professional success at the veterinary clinic."},"content":{"rendered":"<style>.flip{transform: scaleX(-1);}<\/style>\n<p>Rory the Vet has been a vet for over six years. He has over 40,000 followers on Instagram, he\u2019s featured on CBBC, Pet Factor and Blue Peter and has his own book- The Secret Life of a Vet.  He describes himself as workaholic but is learning how to balance that and wishes to put his experience to good use for other veterinary professionals.<\/p>\n<p>In our inaugural podcast episode, we explore themes around mental health, the future of veterinary practices, useful technology and sustainability. It is all in aid of helping veterinary staff in their personal and professional lives. Tune in and find out more.<\/p>\n<div style=\"padding: 56.25% 0 0 0; position: relative;\" class=\"mb-5\"><iframe style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" frameborder=\"0\" data-src=\"https:\/\/player.vimeo.com\/video\/615323809?color=2a9bcf&#038;title=0&#038;byline=0&#038;portrait=0&#038;autoplay=1\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/div>\n<p><iframe data-src=\"https:\/\/open.spotify.com\/embed\/episode\/6yGIyYbuHU2a0FmiGtXQ3Q?t=0\" width=\"100%\" height=\"152\" frameBorder=\"0\" allowfullscreen=\"\" allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<h2>Split-second decision making \u2013 how to cope<\/h2>\n<p>The emergency room\u2026getting your PPE act together in a split-second&#8230; but I need to save a dog\u2019s life?!<\/p>\n<p>As we dive into what Rory feels the biggest challenge has been, we explore how insane (even that word is an understatement) it has been for frontline professionals in times of social distancing\u2013 Rory reminds us that anyone who has worked in a clinic- knows it\u2019s not possible at times.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>Imagine we\u2019re having a break, sat in a clinic and an emergency comes in \u2013 what if we don\u2019t have PPE. How do we balance that, do we take the minute to equip ourselves or do we see to the dog?! Of course it\u2019s the dog.<\/div>\n<div class=\"font-italic mt-4\">The appropriate social distancing, the PPE requirements, small spaces \u2013 put a stressed cat or dog in there, and you\u2019re trying to take blood, you\u2019ve got two nurses holding it etc. It\u2019s just not doable\u2019! He says.  You cannot social distance. The knock-on effects, and when teams have been stretched over the last 18 months, you need that human interaction. That\u2019s one of the benefits, we\u2019ve been able to see people, but it\u2019s been in a non-human way, we couldn\u2019t hug our colleagues, we couldn\u2019t have a cup of coffee normally.\u2019 he continues. \u201cIt just didn\u2019t feel like the profession we all know and love and that for me was the biggest challenge.  <img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<p>But it\u2019s understanding how to work as a group and a team. And the takeaway is that, when you\u2019re potentially in life or death situations every day, you, the vet, the GP, the nurse, the frontline worker, are the hero. You sacrifice your life, your safety and take that risk to save another life. And that is an honor. That is something you should feel peace in. And we thank you every day for your contribution to society. <\/p>\n<h2>New adjustments \u2013 triage, prioritizing and claiming time back<\/h2>\n<h3>What\u2019s changed in behaviors, operations and processes?<\/h3>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>There\u2019s a lot in the clinic, and roadside veterinary practices for example should stay in the past. In our clinic, it\u2019s 1 person per pet, but it can be challenging and have issues. But now we can have phone calls. We have screens up, trying to be compliant. The way we\u2019re acting, has changed. So much of our time is now on advice and giving people a helping hand \u2013 they just want peace of mind. So it might not be treating pets, but telehealth is important. People want an easy and quick, effective way to access health e.g. my dog has a limp \u2013 it doesn\u2019t qualify for emergency health, but we can have a virtual appointment about it and a phone call perhaps, <br \/> so that it doesn\u2019t take up so much time.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2>Post-COVID-19 world \u2013 telehealth is the way forward<\/h2>\n<p>Rory feels telehealth is the way forward but cautions against over-reliance.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>Someone called me to say, hey the dog has an area of hair loss. It was half a centimeter across his head. She was concerned and wanted an emergency appointment , this is how vets can use technology and telemedicine to triage and get time back. It\u2019s more efficient use of time. But we need to be mindful at screening the ones that cannot be done over telemedicine. If a dog has a sore eye, there\u2019s nothing we can do over video and he\u2019d need to be seen that day.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<p>People just want advice and reassurance, a helping hand and peace of mind, a quick way to access this.  Rory reminds us that time efficiencies can be won back with telehealth and teleconsults.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>There\u2019s a huge increase in demand in veterinary industry because of pet ownership. Behaviors from clients and vets that have changed. We\u2019re always dealing with euthanasia\u2019s etc., which are always serious conversations, but with telemedicine, we can have conference calls with the family.<\/div>\n<div class=\"font-italic mt-4\">The way that we\u2019re acting as vets has changed. So much of what we do, is giving advice and peace of mind. I don\u2019t think I\u2019ve ever, in my short career, had to call as many people as I am right now. People just want advice, a helping hand and a peace of mind.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<p>You can explore more about our Rapport, our communication tool <a href=\"https:\/\/software.covetrus.com\/apac\/veterinary-solutions\/rapport-veterinary-communication-software\/\">here<\/a><\/p>\n<h2>Mental health and coping mechanisms<\/h2>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>I\u2019ve got friends who are leaving their jobs. It\u2019s a dire time right now.<\/div>\n<div class=\"font-italic mt-4\">There\u2019s a backlog of emergency appointments of routine stuff that we\u2019re trying to fit in around our emergencies and even neutering\u2019s vaccines which have been ignored in the last 12 months. There\u2019s a huge strain on time and hard to see an end to it.<\/div>\n<div class=\"font-italic mt-4\">Personally I feel strongly about talking to someone. Most vets know someone personally who has taken their life. It\u2019s a horrible statistic.<\/div>\n<div class=\"font-italic mt-4\">But that\u2019s why &#8211;  talking as a step one. Each person needs to identify what that coping mechanism is, because it\u2019s each to their own. It could be baking, it could be dog walking, going to the pub with mates. Whatever it is \u2013 identify it and use that to your advantage.<\/div>\n<div class=\"font-italic mt-4\">The big thing we\u2019re guilty of as vets, particularly when we\u2019re so stretched, is actually addressing what we\u2019ve seen on a day-to-day basis. Registering those emotions and addressing them. I struggled with that in my first years of practice. I was so stressed. It took that for me to realize I wasn\u2019t using my support network appropriately. Since then, I\u2019ve been focused on taking time for me. It\u2019s easy for us to throw ourselves into it, oh yes I\u2019ll miss my lunch, I\u2019ll do that extra consult,  and seeing to the emergencies.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2>Learn the power of saying no and offload to VetLife<\/h2>\n<p>To address that, Rory reminds us the power of learning to say no sometimes. That is critical too because it gives you the balance back and you simply cannot pour from an empty cup.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>It sounds niche and arrogant, but vets understand vets. We should talk to each other big shoutout to VetLife are incredible. They are run by vets and are there to listen.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2>Consumption habits at your vet clinic \u2013 learn to adapt<\/h2>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>Pet parent generation has changed. They get their pet in place of a child or before a child as it\u2019s a dry run. And it changes attitudes. It increases anxiety amongst pet parents \u2013 but they do lots of research and so much knowledge about their pets and pet health. This is a great opportunity . They want to know as much as possible. They\u2019re interested pet owners and this is key. As vets, we should be educating them.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2>Don\u2019t view monetization as evil.<\/h2>\n<p>Being commercial and business-minded doesn\u2019t take away your status as a passionate-animal-loving human being. And at the end of the day, you have a life to live, bills to pay and a desire to run a successful clinic.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>I hate to monetize it, but they\u2019re there to spend money. Whether it be the organic dog treats on the shelves or veterinary care, they\u2019ll do anything for their pets. We cannot criticize them, and we need to support them and want the best for their pets. The downside is that they expect more. Sometimes we\u2019ll struggle to show our care, especially under the stress, but we should be invested in every patient.<\/div>\n<div class=\"font-italic mt-4\">I see a surge in consumption of pet health. They want insurance and support on telehealth services as well. It\u2019s becoming much more of a thing, and I\u2019m seeing it more in clinic. People are looking for advice and teleconsults before even thinking about a vet appointment. They know they might not get that until the next day and as an industry, we need to learn how that can work together, because for whatever reason, some vet clinics don\u2019t provide that telehealth option and it might be an insurance company who does. It must be integrated. There shouldn\u2019t be this competitive nature- it needs to be integrated. Working together. Teleheath providers have to make it clear they\u2019re not there to replace in-person veterinary service, but rather it is complimentary to the services we offer.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2>Using technology to your advantage.<\/h2>\n<p>Again Rory tells it like it is.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>The veterinary industry are very guilty of not using technology that\u2019s out there. We\u2019re inherently cautious and new things scare us.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<p>He agrees that clinics need to be the trailblazers.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>Clinic that are marketing themselves as modern, high-tech, we should trial the new tech and lead the way. Proper app-based flows such as accessing pet medical notes on an app \u2013 that\u2019s the future of veterinary care- I don\u2019t think we\u2019re there yet, but also pet parents have to adopt to that too.<\/div>\n<div class=\"font-italic mt-4\">We\u2019re moving there, we\u2019re just trying to get our way around telehealth. We\u2019re very traditional, and are rubbish business people and so focused on healing and treating them. We are worried with new bits of tech, that It might not look after the pet as well. For example, telehealth, how many vets trust what their owners say? We have to back ourselves up with a physical exam, blood work and so on, we have to trust that technology and something else. And that falls on us at the end of the day.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<p>And yet we also know the advantages of technology from app-based access to clinical notes, appointment scheduling, client communication, telemedicine and more. Rory agrees, where he sees how it can offer much better efficiencies, admitting how the industry has to be more willing, and coming from the millennial generation, is tech saavy himself, so despite the traditional vs modern clash, sees the benefits.<\/p>\n<h2>Characters, traits and skills- how to be a successful veterinarian<\/h2>\n<p>Communication. Is. The. Key.<\/p>\n<p>\u201c\u2026they will think you are god\u2026\u201d What is Rory talking about? Read on to find out more<\/p>\n<p>Seems common sense right? Of course you have to be a good communicator, how else would you be able to do the job?<\/p>\n<p>Rory dives into the secrets of being a good communicator and why we should invest more of our time in it. He sees it as the most useful trait and skill to work on.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>Every single thing we do is about communication. Whether it be with a client, colleague, pet, management or a specialist. It is all communication based. Becoming an effective communicator is the biggest thing, both as a new grad or experienced clinician. You might not be the best GP in the world, but If you can communicate well with a client and explain a condition to an owner, they will think you are God. It\u2019s crazy, because I\u2019m a good vet, don\u2019t get me wrong, but am I going to set the world alight clinically \u2013 no. I\u2019m a bog-standard GP. But I really do believe in my communication skills, and that is what I believe, going back to millennial pet parents- that is what want- good communication.<\/div>\n<div class=\"font-italic mt-4\">Do a reach out email. Do a check in with them in 5 days\u2019 time to check in with their new puppy.  Talk them through the x-ray and send them follow up information on that, whether you have templates or get them online. There\u2019s so many good resources. And all it takes, is that little bit extra. Attach that fact sheet as a follow up, and they think you\u2019ve gone above and beyond for them. <\/p>\n<p>And that\u2019s what makes the difference.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2>Sustainability<\/h2>\n<p>It\u2019s not just the veterinary industry \u2013 as a human being \u2013 we know about global warming, being concerned with plastics, waste, land-use, greenhouses, all of it \u2013 everyone should be concerned.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>As an industry, we\u2019re in a tricky position. We\u2019re an inherently wasteful industry. We use PPE like it\u2019s going out of fashion. We use plastic syringes and packaging. We have bins overflowing with waste and it\u2019s not good. I often wonder how we would overcome it. But I think all we can do is make small steps to be move towards where we want to be. There are already companies making syringes with less plastic. There are already companies doing cardboard wastebins rather than plastic ones. As a clinic, we just cut our wholesale deliveries from 5 times a week to 2 times a week, by over a half. So there\u2019s things you can do as a clinic to make those changes and if a every clinic did that, we can make a big impact.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<p>Vet Sustain is a fantastic resource to help clinics and professionals implement those behaviours. Assign advocates at your work, get champions. Rory and his clinic have formed a Green Team at work. You can also check out our <a href=\"https:\/\/software.covetrus.com\/emea\/veterinary-insights\/article\/covetrus-community\/qa-gudrun-ravetz\/\">Q&amp;A with Gudun Ravetz at Vet Sustain<\/a> who can help you take those steps and even a very practical Greener practice checklist which you can view and download.<\/p>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/>Just because we\u2019re at work, doesn\u2019t mean we can\u2019t do the same things at home. Recycling, reusing, collecting water. All those things. And now we have Green Team at work which is amazing. Every clinic should do this. Start to question things e.g. if you don\u2019t recycle, start that or try and repurpose things, cycle to work, there\u2019s lots of things we can do\u2026.<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2 class=\"mt-5\" style=\"font-size:2rem\">Takeaways\/Conclusion<\/h2>\n<blockquote>\n<div class=\"font-italic\"><img decoding=\"async\" class=\"alignnone wp-image-826 float-left my-0 ml-0 mr-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><span class=\"font-weight-bold\">No 1:<\/span>remember who you are. I\u2019m so passionate about this and huge for mental health. We get so bogged down in being a vet and being there for the animals. We forget to take 5 minutes for yourself every day. Things like using the calm app and find whatever works for you.<\/div>\n<div class=\"font-italic mt-4\"><span class=\"font-weight-bold\">No 2:<\/span>digest your emotions, we can go from elated in seeing a new puppy to absolutely devastated, borderlines tears or even crying over a patient and the stress. If we don\u2019t take the time to digest emotions, I think if we don\u2019t take our time to think about how we felt, they can eat us up on the inside.<\/div>\n<div class=\"font-italic mt-4\"><span class=\"font-weight-bold\">No 3:<\/span>Remember we\u2019re all in it together. We are very lucky to be part of an amazing profession. Whether it be, people like you in Covetrus, in a supporting tech environment and veterinary role. Whether it be vets themselves, vet nurse, vet receptions, or delivering the wholesale. You are part of the veterinary community. And that is a special place to be. It\u2019s full of amazing people and we\u2019re there for the animals, all looking out for each other. And of course, we will get through this Covid-tunnel. I promise<img decoding=\"async\" class=\"alignnone wp-image-826 p-0 my-0 ml-1 mr-0 flip lazyload\" data-src=\"https:\/\/software.covetrus.com\/wp-content\/uploads\/2021\/08\/Quote@2x.png\" alt=\"quotation marks in green\" width=\"20\" height=\"20\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 20px; --smush-placeholder-aspect-ratio: 20\/20;\" \/><\/div>\n<\/blockquote>\n<h2>For resources mentioned in this podcast:<\/h2>\n<p><img decoding=\"async\" class=\"float-left my-auto mx-1 p-0 lazyload\" data-src=\"https:\/\/software.covetrus.com\/emea\/wp-content\/uploads\/sites\/5\/2021\/09\/instagram-icon-color.png\" alt=\"instagram-icon\" width=\"30\" height=\"30\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 30px; --smush-placeholder-aspect-ratio: 30\/30;\" \/><span class=\"my-auto\">@rorythevet<\/span><\/p>\n<p><a href=\"https:\/\/www.theneighbourhoodvet.co.uk\/about-us\/meet-the-team\/veterinary-surgeons\/rory-cowlam\">The Neighbourhood Vet<\/a><\/p>\n<p><a href=\"https:\/\/vetsustain.org\/\">Vet Sustain<\/a><\/p>\n<p><a href=\"https:\/\/www.vetlife.org.uk\/\">Vetlife<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rory the Vet has been a vet for over six years. He has over 40,000 followers on Instagram, he\u2019s featured on CBBC, Pet Factor and Blue Peter and has his&#8230;<\/p>\n","protected":false},"author":123456797,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[65],"tags":[],"class_list":["post-902","post","type-post","status-publish","format-standard","hentry","category-podcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>An interview with Rory the Vet - personal and professional success at the veterinary clinic. - Covetrus Technology Solutions | Australia, New Zealand, Asia-Pacific<\/title>\n<meta name=\"description\" content=\"In our inaugural podcast episode, we explore themes around mental health, the future of veterinary practices, useful technology and sustainability.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/article\/podcast\/interview-with-rory-the-vet\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"An interview with Rory the Vet - personal and professional success at the veterinary clinic.\" \/>\n<meta property=\"og:description\" content=\"In our inaugural podcast episode, we explore themes around mental health, the future of veterinary practices, useful technology and sustainability.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/software.covetrus.com\/apac\/veterinary-insights\/article\/podcast\/interview-with-rory-the-vet\/\" \/>\n<meta property=\"og:site_name\" content=\"Covetrus Technology Solutions | Australia, New Zealand, Asia-Pacific\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CovetrusAPAC\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-30T16:24:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-06T13:35:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2021\/10\/Rorythevet-Social.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"mharrell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/software.covetrus.com\/apac\/wp-content\/uploads\/sites\/4\/2021\/10\/Rorythevet-Social.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@abartelt\" \/>\n<meta name=\"twitter:site\" content=\"@CovetrusAPAC\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mharrell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/article\\\/podcast\\\/interview-with-rory-the-vet\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/veterinary-insights\\\/article\\\/podcast\\\/interview-with-rory-the-vet\\\/\"},\"author\":{\"name\":\"mharrell\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/apac\\\/#\\\/schema\\\/person\\\/3e858728c6e8be2d60954282b4dbc1c8\"},\"headline\":\"An interview with Rory the Vet &#8211; 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