RxSMS is the bi-directional SMS feature within RxWorks which links appointment reminders to your communications log, allowing your team to proactively manage appointments with 2-way client messaging.
How does it work?
Appointment SMS messages will now include a prompt for a response from your clients. Confirmed and Declined statuses are then visible on your appointment scheduler and communication log, providing greater visibility for your team.
To help ensure your staff don’t miss an opportunity to follow up with clients on a cancelled appointment, the appointment will not be removed if cancelled – it will stay on-screen to be responded to with a follow up call or SMS that will appear in the communications log.
Read on to find out how RxSMS can support your practice to increase efficiencies and improve overall client experience.
With our bi-directional SMS functionality your practice can:
- Streamline appointment reminders
- Reschedule appointments with ease
- Access SMS history in client communication log
- Manage your staff and resources effectively by reducing no-shows
How can RxSMS support my team and processes day to day?
“The introduction of RxSMS bi-directional SMS functionality is a great new feature that will enable your team to proactively manage your appointment bookings. This will help support your team in everyday practice life by reducing no-shows, allowing you to manage your staff and resources effectively to support your practice needs. The feature also allows you to engage with your clients in a streamlined and efficient way.” Carly Clark, Product Manager
How can bi-directional RxSMS help my practice reduce no shows?
“The great thing about RxSMS is that it allows you to have clarity on appointment confirmations. If a client hasn’t responded, your receptionist can be targeted in their focus to confirm or reschedule appointments ensuring the best success when it comes to appointment fulfilment and availability for patients requiring care.” Jacque Pollitt, Product Evangelist
How can the RxSMS feature benefit my clients?
“Being able to ‘reply Y to confirm’ is an expected feature of the client appointment booking experience these days, be it with your doctor, dentist or hairdresser! For your clients, it brings an added reminder of the appointment and key details as well as a commitment to attend. It also means there’s no need for your clients or receptionist team to call ahead to confirm the appointment.” Becki Thomas, Development Manager
Register for RxSMS
In order to use this feature, your practice must be running RxWorks version 5.7 and above and use Message Media as your SMS provider. Contact us and one of our consultants will be in touch to discuss your set up.