In recent weeks, we have all had to adjust how we live, how we work, how we relate. It is the same at Covetrus™ Global Technology Solutions, as we continue to support the immediate needs of our Robovet™ and RxWorks™ customers. As we look ahead we should also consider how to prepare for the transition back to normal operations and the steps required to get there.
With this in mind, our team have designed a series of webinars, delivering live learning focused on equipping you for getting back on track. These short webinars will deliver a refresh of key skills, knowledge and explore approaches to the topics which our practices have identified as helpful for the next chapter.
How will it work?
Each 30-45 mins webinar has has been inspired by your requests and will be presented by our learning consultants. Once you register for a webinar you will receive a confirmation email containing information about joining the training. Each session will be recorded and will be available to replay on our website following the live webinar, so you can share with your team or refresh your knowledge at a later date or at a time that suits you best. We will provide this recording alongside a help document which will cover the key points made during the session.
Live learning topics
From your feedback, the following topics have been requested to equip you for getting back on track:
Reminders
These sessions will dive into your client communication strategy, considering how, what and who to prioritise. Key points will include: how best to communicate for engagement with your clients, how to assess and address your reminders backlog, which categories to consider and how to drive and increase your sales by analysing previous purchase behaviours.
Webinar schedule:
Reports
These sessions will take a close look at reporting and help you refresh your knowledge on how to run reports to supply you with the information you need. Key learnings will also include some best approaches to help you use these reports to inform your decision making, plus ways to re-engage your clients and plan your communications effectively.
Webinar schedule:
Stock
These sessions take a look into your current inventory strategy. Our experts will help you take stock of your current inventory. Key talking points will cover planning for the next chapter, ensuring your stock is valid, anticipating stock levels to suit your anticipated activity and, finally, stocking for seasonal sales.
Webinar schedule:
Annual Price Increase
These sessions take a look at your annual price increase strategy. Our experts help unpick questions such as, ‘Should we increase as usual?’ and ‘When is it appropriate?’ This session will also focus on how to update your prices, what to consider this year as well as best practice and channels for communicating price increases to your clients.
Webinar schedule:
Revenue Recovery + CarePlan Management
Get back on track with these live online learning sessions on RoboVet Revenue Recovery + RxWorks Re-engagement of CarePlan clients. These sessions will consider approaches to recovering lost revenue due to lockdown restrictions and also take a look into re-activating CarePlan benefits
Webinar schedule:
Business Barometer
Business Barometer is an incredibly powerful tool to use as part of your Robovet system. This webinar will give you the confidence and knowledge to use the module and will demonstrate how to create, customise and publish stylish reports for your practice.
Webinar schedule:
Getting back on track, together
We look forward to helping you get refreshed, and ready to get back on track. Further details and recordings of our Back on Track webinar series can be accessed via the Replay links on this page.