{"id":967,"date":"2021-11-03T14:26:12","date_gmt":"2021-11-03T14:26:12","guid":{"rendered":"https:\/\/software.covetrus.com\/emea\/?post_type=case_studies&#038;p=967"},"modified":"2021-11-04T15:54:21","modified_gmt":"2021-11-04T15:54:21","slug":"orchard-house-vets","status":"publish","type":"case_studies","link":"https:\/\/software.covetrus.com\/emea\/veterinary-insights\/case-studies\/orchard-house-vets","title":{"rendered":"Rapport helps Orchard House Vets boost their profits and double their bookings."},"content":{"rendered":"<p><span style=\"color: #021660\"><strong>Rapport helps Orchard House Vets boost their profits and double their bookings.<\/strong><\/span><\/p>\n<p>Orchard House Vets, a small animal practice with three sites, use RoboVet and its marketing and communication tool, Rapport to assist in their campaigns.<\/p>\n<p><strong><span style=\"color: #021660\">One man vs 12,000 registered clients<\/span><\/strong><\/p>\n<p>With little resource, Orchard House Vets, employs only one Marketing Manager, Graham Skelton, but even with dedicated resource, it\u2019s been difficult to get things off the ground and running. Graham recognized the opportunity to change and improve things, particularly in COVID-times which meant more compliance and communication was required. He needed help too, to reach out to 12,000 clients.<\/p>\n<p>By working with Rapport, him and his team identified key areas for improvement across the following channels:<\/p>\n<ul style=\"list-style-type: disc\">\n<li><span style=\"color: #ed3030\"><strong>Newsletters<\/strong><\/span><\/li>\n<li><span style=\"color: #ed3030\"><strong>Business listings<\/strong><\/span><\/li>\n<li><span style=\"color: #ed3030\"><strong>Web design<\/strong><\/span><\/li>\n<li><span style=\"color: #ed3030\"><strong>Facebook<\/strong><\/span><\/li>\n<li><span style=\"color: #ed3030\"><strong>Instagram<\/strong><\/span><\/li>\n<\/ul>\n<p>Much of the initial work was to be altered around COVID-19 and the pandemic allowed them to look at the way they were communicating across all fronts. He required more help on all fronts from planning, design, content crafting, images, segmentation, GDPR compliance and more, all the way through to seamless execution. It needed to be automated and made easy, rather than time consuming and convoluted. Rapport simplifies efforts and automates appointment bookings, campaigns, birthday emails, product and services offerings, surveys, welcome emails and more.<\/p>\n<p>By automating everything, it leaves the vet practice to focus on in-person interactions and pet care instead of spending hours on planning a campaign. For Orchard House Vets, by using Rapport, it felt like \u2018having an extra team member.\u2019<\/p>\n<p><span style=\"color: #021660\"><strong>The power of dedicated marketing consultants &nbsp;<\/strong><\/span><\/p>\n<p>A key attraction from using Rapport, wasn\u2019t just the automated features but access to dedicated marketing consultants with years of veterinary communication experience.<\/p>\n<blockquote><p>\u201cRapport is like having the support of 100 people which is useful when working alone. We saw a 1.5% profit increase directly linked to manual campaigns yet 5% with Rapport. This was achieved with weekly \/ monthly campaigns and it had about a 50% reach due to the work involved. We have already doubled the reach and amount of bookings due to these campaigns since involving Rapport.\u201d \u2014 Graham Skelton, Finance and Marketing Manager, Orchard House Vets<\/p><\/blockquote>\n<p>It provided Orchard House Vets with the extra \u2018manpower\u2019 and equipped them to deliver high-impact content campaigns. At least nine topics are being communicated each week and every client is informed on the products, services and offers available to them. The campaigns also focus on engaging the clients with useful advice, tips and helps to showcase the clinic\u2019s experience that would build rapport and trust with the customers.<\/p>\n<p><strong><span style=\"color: #021660\">Results:<\/span><\/strong><\/p>\n<p>A 5% profit increase vs 1.5% on manual campaigns.<\/p>\n<ul style=\"list-style-type: disc\">\n<li><strong><span style=\"color: #ed3030\">Doubled the reach and number of bookings<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #ed3030\">Increase in surgical procedures<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #ed3030\">Extra \u201cmanpower\u201d through technology<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #ed3030\">A smarter, more efficient way of working<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #ed3030\">Strengthen client loyalty and retention<\/span><\/strong><\/li>\n<\/ul>\n<p>To read the full case study, click on the button below:<\/p>\n<p><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/3462277\/99992a21-cbf0-4124-ad0a-290b6349f220\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-99992a21-cbf0-4124-ad0a-290b6349f220\" class=\"hs-cta-img lazyload\" style=\"border-width: 0px\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/3462277\/99992a21-cbf0-4124-ad0a-290b6349f220.png\" alt=\"Download the Case Study\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a>&nbsp;<!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rapport helps Orchard House Vets boost their profits and double their bookings. Orchard House Vets, a small animal practice with three sites, use RoboVet and its marketing and communication tool,&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","study_types":[],"class_list":["post-967","case_studies","type-case_studies","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rapport helps Orchard House Vets boost their profits and double their bookings. - Covetrus Technical Solutions | UK, Europe, Middle East, Africa<\/title>\n<meta name=\"description\" content=\"Rapport helps vets in their marketing efforts with automation and dedicated marketing specialists.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/software.covetrus.com\/emea\/veterinary-insights\/case-studies\/orchard-house-vets\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rapport helps Orchard House Vets boost their profits and double their bookings.\" \/>\n<meta property=\"og:description\" content=\"Rapport helps vets in their marketing efforts with automation and dedicated marketing specialists.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/software.covetrus.com\/emea\/veterinary-insights\/case-studies\/orchard-house-vets\/\" \/>\n<meta property=\"og:site_name\" content=\"Covetrus Technical Solutions | UK, Europe, Middle East, Africa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CovetrusGTSEMEA\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-04T15:54:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/software.covetrus.com\/emea\/wp-content\/uploads\/sites\/5\/2021\/11\/Social-Media-Ads-Orchard-House-Vets-Case-study-1200x628-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/software.covetrus.com\/emea\/wp-content\/uploads\/sites\/5\/2021\/11\/Social-Media-Ads-Orchard-House-Vets-Case-study-1200x628-1.png\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/software.covetrus.com\\\/emea\\\/veterinary-insights\\\/case-studies\\\/orchard-house-vets\\\/\",\"url\":\"https:\\\/\\\/software.covetrus.com\\\/emea\\\/veterinary-insights\\\/case-studies\\\/orchard-house-vets\\\/\",\"name\":\"Rapport helps Orchard House Vets boost their profits and double their bookings. - 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