{"id":157,"date":"2018-04-25T15:58:12","date_gmt":"2018-04-25T15:58:12","guid":{"rendered":"https:\/\/software.covetrus.com\/emea\/?post_type=white_papers&#038;p=157"},"modified":"2022-10-24T03:53:22","modified_gmt":"2022-10-24T03:53:22","slug":"improve-veterinary-client-retention","status":"publish","type":"white_papers","link":"https:\/\/software.covetrus.com\/emea\/veterinary-insights\/ebooks\/improve-veterinary-client-retention","title":{"rendered":"Improving client retention with effective reminders and recalls"},"content":{"rendered":"<p><strong>The practice attendance problem<\/strong><\/p>\n<p>Over recent years veterinary practices have started experiencing increasing financial pressure because of clients either postponing routine appointments or stopping attendance altogether. Client retention and recall effectiveness remain essential to the practice success. Despite this, the understanding of the impact of reminder and recall success on overall practice performance remains poor.<\/p>\n<p><strong>Every practice needs to retain existing customers to be more profitable<\/strong><\/p>\n<p>At Covetrus\u2122 we aim to help veterinarians achieve the freedom that comes from a successful practice. In 2017 we created the Covetrus veterinary Industry Marketing Research Survey to offer insights and a better understanding of the market to our clients.&nbsp;<\/p>\n<p><strong>You can find in our white paper:<\/strong><\/p>\n<ul>\n<li>Overview of the industry &amp; results from our Research Survey<\/li>\n<li>Reminders and recalls effectiveness<\/li>\n<li>Best Practices on client retention<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The practice attendance problem Over recent years veterinary practices have started experiencing increasing financial pressure because of clients either postponing routine appointments or stopping attendance altogether. Client retention and recall&#8230;<\/p>\n","protected":false},"featured_media":1000002669,"template":"","paper_types":[],"class_list":["post-157","white_papers","type-white_papers","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Improving client retention with effective reminders and recalls<\/title>\n<meta name=\"description\" content=\"Every practice must retain existing customers to be more profitable. 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