Impromed® support

See Latest Updates

Download the update that matches your Impromed version to reenable sending voice and text messages from Impromed through Rapport.

If you are still unable to send on-demand messages after running the appropriate database update for your version of Impromed, please download and run the TLS Fix to ensure that you are communicating with improved security.

Contact support


Live chat

Have a live online chat with a support team member.


Request form

Fill out the support request form and receive an answer back asap.


Remote session

Activate a secure remote session with a support specialist.

Support hours

Call us at 1-800-925-7171 for support.


Standard hours

Phone and Request Forms

Monday–Thursday: 7 am–8 pm CST

Friday: 7 am–7 pm CST


Monday–Thursday: 8 am–8 pm CST

Friday: 8 am–7 pm CST

Saturday: 8 am–2 pm CST (Chat Only)


Holiday hours

  • Martin Luther King Day: OPEN
  • Memorial Day: May 27: CLOSED
  • Independence Day: July 4 CLOSED
  • Labor Day: September 2: CLOSED


  • November 28: CLOSED
  • November 29: OPEN – Chat Only


  • December 24: CLOSED
  • December 25: CLOSED

New Year:

  • January 1: CLOSED

Support resources


Support documents

Search for integration instructions, how-to guides, end-of-year processing information, FAQs, and user manuals.


Release notes

Read about the improved functionality in the latest Impromed® software release.


Training videos

Discover additional training videos.



Log into iCAN to access message board forums and forms community.


Support options

Discover additional support options available for our customers.



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