ImproMed support


Contact support


Live chat

Have a live online chat with a support team member. See chat button at bottom right.


Request form

Fill out the support request form and receive an answer back asap.


Remote session

Activate a secure remote session with a support specialist.

Support hours

Call us at 1-800-925-7171 for support.


Standard hours

Phone and Request Forms

Monday–Thursday: 7 am–8 pm CST

Friday: 7 am–7 pm CST

Saturday: 8 am–2 pm CST


Monday–Friday: 8 am–5 pm CST


Holiday hours

Memorial Day: May 31: CLOSED

Independence Day: July 3 & 5: CLOSED

Labor Day: September 6: CLOSED


  • November 25: CLOSED
  • November 26: 8 am – 2 pm CST


  • December 24, 25 & 27: CLOSED

New Year:

  • December 31: CLOSED
  • January 1, 2022: CLOSED

Support resources


Support documents

Search for integration instructions, how-to guides, end-of-year processing information, FAQs, and user manuals.


Release notes

Read about the improved functionality in the latest ImproMed software release.



Log into iCAN to access support chat, message board forums, forms community, webinars and much more.


Support options

Discover additional support options available for our customers.



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