ImproMed support

 

Contact support

 
Live chat

Live chat

Have a live online chat with a support team member.

 
Request form

Request form

Fill out the support request form and receive an answer back asap.

 
Remote session

Remote session

Activate a secure remote session with a support specialist.

Support hours

Call us at 1-800-925-7171 for support.

 

Standard hours

Phone and Request Forms

Monday–Thursday: 7 am–8 pm CST

Friday: 7 am–7 pm CST

Saturday: 8 am–2 pm CST

Chat

Monday–Thursday: 8 am–8 pm CST

Friday: 8 am–7 pm CST

 

Holiday hours

  • Memorial Day: May 30: CLOSED
  • Independence Day: July 4 CLOSED
  • Labor Day: September 5: CLOSED

Thanksgiving:

  • November 24: CLOSED
  • November 25: Open – Chat Only

Christmas:

  • December 23, 24 & 26: CLOSED

New Year:

  • January 1, 2023: CLOSED
  • January 2, 2023: CLOSED

Support resources

 
Support documents

Support documents

Search for integration instructions, how-to guides, end-of-year processing information, FAQs, and user manuals.

 
Release notes

Release notes

Read about the improved functionality in the latest ImproMed software release.

 
iCAN

iCAN

Log into iCAN to access support chat, message board forums, forms community, webinars and much more.

 
Support options

Support options

Discover additional support options available for our customers.

 
VetWeb

VetWeb

Learn how to install and use VetWeb.