Impromed® support

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Contact support


Live chat

Have a live online chat with a support team member.


Request form

Fill out the support request form and receive an answer back asap.


Remote session

Activate a secure remote session with a support specialist.

Support hours

Call us at 1-800-925-7171 for support.


Standard hours

Phone and Request Forms

Monday–Thursday: 7 am–8 pm CST

Friday: 7 am–7 pm CST


Monday–Thursday: 8 am–8 pm CST

Friday: 8 am–7 pm CST

Saturday: 8 am–2 pm CST (Chat Only)


Holiday hours

  • Martin Luther King Day: OPEN
  • Memorial Day: May 27: CLOSED
  • Independence Day: July 4 CLOSED
  • Labor Day: September 2: CLOSED


  • November 28: CLOSED
  • November 29: OPEN – Chat Only


  • December 24: CLOSED
  • December 25: CLOSED

New Year:

  • January 1: CLOSED

Support resources


Support documents

Search for integration instructions, how-to guides, end-of-year processing information, FAQs, and user manuals.


Release notes

Read about the improved functionality in the latest Impromed® software release.


Training videos

Discover additional training videos.



Log into iCAN to access message board forums and forms community.


Support options

Discover additional support options available for our customers.



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