Covetrus® Comms

Effective communication is at the heart of every good relationship

Connect more effectively with clients, drive treatment compliance, and simplify your communications workflows through strategic multichannel client engagement. Covetrus® Comms integrates with Covetrus Pulse® for a single, seamless practice management solution.

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Connect more effectively with clients, drive treatment compliance, and simplify your communications workflows through strategic multichannel client engagement. Covetrus® Comms integrates with Covetrus Pulse® for a single, seamless practice management solution.

We've changed our name

Meet Covetrus Comms, formerly known as Rapport. It’s our next-generation communications solution, tailored to the needs of your practice and part of the Covetrus Platform.

Learn more about Covetrus Platform
Benefits
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How it helps your practice

Streamlined communications

Automate communications, including appointment reminders, to increase efficiency and lighten workloads.

Improve connections

Prevent no-shows, boost treatment compliance, and drive revenue growth.

Strengthen relationships

Offer real-time online scheduling and provide easy access to essential pet health information.

Comms features

Free up staff time by simplifying email, text, and postal communications.
Covetrus Comms home page with weekly summary

Notify clients when they’re due for an exam with automated texts, emails, and postcards.

Manage business in real time when you access the key features of Covetrus Comms without leaving your practice management system.

Send and receive text messages—including images—directly from Pulse, Avimark®, or Impromed®.

Use compliance reports and campaign analytics to evaluate and optimize your client communications.

Boost client loyalty and stay connected to your practice on the go.
Covetrus Comms appointment screen and message to pet parent.

Send automated appointment reminders via email, text, or postal programs to avoid missed appointments, reduce the risk of lost revenue, and improve compliance.

Pulse customers can integrate Comms with GreatPetCare®, so pet parents can update contact details, view medical records, initiate pharmacy refills, and book appointments.

Schedule or convert any appointment into a virtual visit with no additional hardware or software with our powerful video conferencing capability.*

 

* We encourage veterinarians to consult state and federal laws regarding telemedicine.

View the appointment calendar, schedule visits, and send messages to clients from your mobile device.

Engage clients with tools that offer convenient ways to access your services and gather feedback.
Covetrus Comms new appointment screen (client facing)

Clients can see open time slots and book appointments directly online.

Provide anytime access to vital pet health information.

Send automated client satisfaction surveys post visit, get immediate feedback, and post client testimonials.

Cat in carrier on someone’s lap
Close-up of dog having its mouth examined
Dog being carried into examination

Our customers love Covetrus Comms

I can simply press an icon to send a quick text that gets recorded in the medical record. It saves so much phone time for us and our clients; they know what their pet needs and when they can come see us.
Alex de Gale
Owner and Practice Manager,
East Lake Hospital for Animals, Ltd.
When a brand-new client visits our website, it’s comforting to see a whole set of five-star reviews.
Mary Weeks
General Manager,
Creekside Pet Care Center
In just over eight months, this process on Rapport has generated an additional 1,100 appointments with an estimated revenue of $260k.
Ben Mason
Practice Manager, Associate Director,
Chapman Animal Hospital
A smiling female vet examines a brown dog while another gently holds its head to keep it calm
Meet Covetrus® VetSuite®

Transforming vet care for tomorrow

VetSuite is the first—and largest—practice improvement network. And the numbers matter when you’re putting the power of the collective to work. Thousands of practices are unlocking revenue, getting lower costs and defending their futures. VetSuite helps you keep profits up and patients’ tails wagging.

Learn More

More products and services to help your practice thrive

You may also be interested in these Covetrus Platform solutions.

Accelerate your business with complete, cloud-based veterinary practice management software focused on animal wellness, staff efficiency, and practice revenue.

Reduce time reconciling payments and avoid dual data entry by integrating payment processing into your practice management solution.

Provide affordable, personalized pet healthcare plans that improve treatment compliance, efficiency, and profitability.

Take a deeper dive

Explore these additional resources for insights into industry trends and our offerings.

Browse insights
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Episode 2 – Personalized Care with Pet-Friendly Medicine

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Veterinary prescription management solutions boost your practice

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Maximize your reach: Tips to promote your online pharmacy

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Schedule your demo today!

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Want to explore our offerings firsthand? Set up your personalized demo.

 

This demo request is for veterinary practices only. If you are a client, please contact your veterinary practice or find a nearby veterinarian using Find My Vet.

“The biggest thing I wanted to alleviate was reducing the number of phone calls. The phone rang for eight hours nonstop,” Tacy says. “Because we’ve made these changes, people don’t have to call us constantly to make requests. It’s all automated in Comms.”
Jennifer Tacy
Claremont Animal Hospital