What is a pilot site?
‘Pilot’ or ‘Beta’ is a term often used in information technology and software industries that is used to describe a user or group of users that adopt a version of their software prior to the public release. In doing so this pilot or beta practice/user is testing the new version prior to public release.
Why pilot?
“Being a pilot site is a fantastic way to influence the future of our product” – Carly Clark, Product Manger
This is to put the new version under pressure in the real ‘day to day’ of a veterinary clinic life. Whilst we conduct extensive testing prior to releasing to a clinic, not all testing in an office environment can mimic of pick up the demands of veterinary clinic users. Which is why the Covetrus™ Pilot Program is an invaluable part of the release process.
Becoming a pilot site
Download the flyer.
We already work in partnership with many practices when we launch new features and products but we’re looking to expand that opportunity to a wider audience. Why? Well, it’s simple, the more practices we have in our pilot partner program, the better feedback we get from you. You as a pilot user will be at the heart of our development process helping inform and build great features and enhancements to delight our veterinary clients.
That’s all well and good, but what’s in it for you, the practice you might ask? Our existing pilot sites have found that being a part of the process has allowed them a strong voice and greater ability to influence the evolution of your PMS. Our support and product team will be on hand to help you on that rare occasion that something may not work exactly as you expected as well as providing you with the most up to date functionality from one of the UK’s leading Practice management Systems.
“Pilot sites are paramount to the successful delivery of your Practice Management System.” – Carly Clark, Product Manager
Top reasons to be a pilot site:
- You will receive free in depth learning and knowledge of your PMS enabling you to optimise the use of it to best support your practice ambitions.
- You will have a strong voice to influence and shape the future of your practice management system.
- You will receive a training credit worth £300 to be used as you wish on our improved choice of learning options. This could be our latest performance support resource – learning journeys curated to support reception, vet nurse and practice manager roles.
- You are will be the first to be upgraded to the latest release.
Register your interest
What do you have to do?
As a pilot site all we ask of you and your team is that you take the time to review the release notes and use the new functionality introduced in the upcoming release. This release will have been tested by our development team, and your testing will ensure we are delivering the benefits to the practice which fit in the flow of work. You will work closely with our product team, who will assist in capturing your feedback and taking action.
Why sign up to be one of our RxWorks Pilot Partners?
At Covetrus we understand how essential it is to work with those who use our PMS day in day out. Your experience is vital, and your opinion is crucial to informing and delivering a quality product which brings real benefits to our clients.
As this role is so important, we’d like to recognise the partnership by offering you a £300 training credit to taken up within 6 months on any of our learning options.
- Bespoke onsite consultancy
- Bespoke virtual consultancy
- Learning Journeys for Receptionist, Vet Nurse and Practice Manager – bite sized videos, help docs and test scenarios to support your staff in the flow of work. Access for up to 20 of your team for 6 months.
- Learning Labs – New user, and topic based virtual online interactive learning e.g. Reports, CarePlans, Accounts, Stock.
We appreciate the value of keeping your team’s knowledge up-to-date which is why we are excited to be offering new pilot site partners an exclusive offer on our learning options to support you and your team in practice.
What our customers might not know
What you might not know about piloting is why it is such a valuable step in the product development Lifecyle and at what stage of a release we pilot?
Piloting is paramount to the successful delivery of your practice management system as it provides essential feedback and validation on the new functionality and enhancements made to the product. Identifying key changes that could be made to support you, the users, everyday needs.
At what stage of a release do we engage our pilot sites? Prior to any public release we engage our pilot site partners to arrange an upgrade to the latest version. This occurs once development and internal testing has been completed.
By piloting we have an opportunity to understand and ensure that the functionality being released has been designed and developed meeting the specific requirements the broad range of our users have.
Interested? Get in touch with our team at betaclinic@covetrus.com