Covetrus - Solutions for Veterinary Practices

Covetrus® Rapport is
now a part of Pulse®!

Our first-of-its-kind, cloud-based Veterinary Operating System (vOS™) includes real-time online booking, automated reminders, unlimited texting, and more!

Save time, grow your business, and communicate with clients. Together, Pulse and Rapport deliver an innovative, unified solution that helps your practice achieve greater efficiency and build stronger relationships with pet parents.

Learn More

Elevate efficiency, help lighten workloads

Make client communication easier by simplifying your team’s workload. Covetrus Rapport is now native to Pulse, saving more time and delivering more client relationship value than ever before. Rapport is also the only client communication tool fully integrated with Avimark and Impromed. Automate reminders with this all-in-one solution, eliminating the need to confirm appointments manually.

Stay ahead, stay connected

Prevent no-shows, boost treatment compliance, and drive revenue growth. Help ensure clients show up for their pets’ appointments and comply with treatment plans, mitigating the risk of lost revenue for your practice.

Attract new pet owners, send client satisfaction surveys and display testimonials on your website with easy-to-use reputation management tools.

Every interaction counts

Strengthen the bond with clients by offering the convenience of real-time online scheduling.

Rapport’s MyPetsWellness mobile app for clients gives them easy access to essential information to stay on top of their pet’s health, including vaccination history, appointment details, and two-way texting with your practice.

Key features

 
Notify clients when they're due for an exam with automated texts, emails, and postcards.
 

Automated service and appointment reminders

 
Clients can book appointments online based on time slots and visit types set up by you.
 

Real-time online scheduling

 
Send and receive text messages— including images—directly from Pulse, Avimark, or Impromed.
 

Integrated two-way messaging

 
Access Rapport from your phone or tablet to view the appointment calendar, schedule visits, or send messages to clients.
 

Mobile apps for your practice and clients

 
Continue to build the client relationship after the visit is over. Send automated client satisfaction surveys, get immediate feedback, and post client testimonials.
 

Reputation management

 
Your clients can update their contact details, view medical records, initiate pharmacy refills, and book their next appointment within the online portal.
 

Rapport pet portal

 
Schedule or convert any appointment into a virtual visit with our powerful video conferencing capability.*
 

Telemedicine*

 
Evaluate and optimize your client communication activity using compliance reports and campaign analytics.
 

Reporting and analytics

 
Notify clients when they're due for an exam with automated texts, emails, and postcards.
 
Clients can book appointments online based on time slots and visit types set up by you.
 
Send and receive text messages— including images—directly from Pulse, Avimark, or Impromed.
 
Access Rapport from your phone or tablet to view the appointment calendar, schedule visits, or send messages to clients.
 
Continue to build the client relationship after the visit is over. Send automated client satisfaction surveys, get immediate feedback, and post client testimonials.
 
Your clients can update their contact details, view medical records, initiate pharmacy refills, and book their next appointment within the online portal.
 
Schedule or convert any appointment into a virtual visit with our powerful video conferencing capability.*
 
Evaluate and optimize your client communication activity using compliance reports and campaign analytics.

*Veterinarians are encouraged to consult state and federal laws regarding telemedicine.

Seamlessly integrated with leading Covetrus solutions

  • Pulse

    Pulse is a complete, cloud-based veterinary operating system (vOs™) focused on animal wellness, staff efficiency, and practice revenue.

  • Avimark

    With easy-to-use functionality, unlimited seat licenses, and a simple path for going paperless, Avimark offers the tools you need to effectively manage and grow your business.

  • Impromed and Impromed Equine®

    Impromed has enhanced reporting and real-time analytics, mobile applications, inventory optimization, multiple ways to go paperless, and much more, in one configurable system.

Additional resources

 

Integrated payment processing creates time savings

Learn how Birch Island Hospital saves 30 hours per month.

Read Case Study
 

Spending too much time on the phone? Three ways a client communications tool can help

Disconnect from time-consuming phone calls and enjoy increased efficiency, productivity, and client satisfaction at your practice.

Read Blog Post
 

Amplify your veterinary practice’s client relationships with technology

Change the game. Extend the expertise and care you give clients in-house beyond the four walls of your practice. Here’s what to expect in a client communications tool.

Read Blog Post

Look at what our customers are saying about us

East Lake Hospital for Animals, Ltd.

Covetrus Rapport saves so much phone time for us and our clients. I can simply press an icon to send a quick text appointment reminder that gets recorded in the medical record. Our clients know what their pet needs and when they can come see us.

Alex de Gale, Owner and Practice Manager  

Creekside Pet Care Center

When a brand-new client visits our website, it’s comforting to see a whole set of five-star reviews.

Mary Weeks, General Manager  

Chapman Animal Hospital

In just over eight months this process on Rapport has generated an additional 1,100 appointments, with estimated revenue of $260k.

Ben Mason, Practice Manager, Associate Director  

Request demo

* Required fields

  • This demo request is for veterinary practices only. If you are a client, please contact your veterinary practice or find a nearby veterinarian using our "Find my vet" search resource.

  • Hidden
  • Hidden

  • Covetrus uses the information you provide to contact you about our relevant products and services. For more information, please see our Privacy Policy

  • This field is for validation purposes and should be left unchanged.
 

Interested in learning more about how Rapport could help you communicate with your clients more efficiently and effectively?

Fill out the form and an experienced product specialist will contact you to schedule a demo.