Pulse support


Contact support


Request form

Fill out the support request form and receive an answer back asap.


Remote session

Activate a secure remote session with a support specialist.


Year end processes

Review a full range of end-of-year processing information.


Practice login

Log into your practice software.


Pet owner login

Log into your vet's website.

Support hours

Call us at 1-866-973-3622 for support.


Standard hours


Live chat is available through your Pulse software.

Monday – Friday: 8 am–7 pm EST

Saturday: 9 am–3 pm EST


Monday–Friday: 9 am–6 pm EST

Phone support is available after hours for emergencies only.

Emails and request forms

Request form: Click here

Emails requests receive responses within one business day.


Holiday hours

  • Martin Luther King Day: OPEN
  • Memorial Day: May 27: CLOSED
  • Independence Day: July 4 CLOSED
  • Labor Day: September 2: CLOSED


  • November 28: CLOSED
  • November 29: OPEN – Chat Only


  • December 24: CLOSED
  • December 25: CLOSED

New Year:

  • January 1: CLOSED