Multi-media messaging makes client correspondence convenient and effective

Rapport allows you to set up automated reminders via email, text, and phone calls, depending on your client’s preferences.

Clients can respond to you in the way that is most convenient to them, and their responses automatically update your software.

For even better results, combine our text, email, and voice messages with Rapport’s high-quality postcard reminders for an effective multi-media approach. Automated postcards are easy to send through Rapport and, when combined with automated text and email reminders, can double compliance.

Multi-media messaging makes client correspondence convenient and effective Multi-media messaging makes client correspondence convenient and effective
Online scheduling means more appointments with less phone time Online scheduling means more appointments with less phone time

Online scheduling means more appointments with less phone time

Now you have the ability to schedule more appointments, even after hours.

With Rapport’s online scheduling, you set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule.

Rapport records the appointments in your calendar, notifies you of activity, and automatically sends text or email confirmations to your clients.

Schedule appointments anytime, from anywhere

Rapport’s mobile app brings the conveniences of Rapport right to your smartphone.

Your staff spends less time responding to phone calls, voicemails, and emails from clients looking to book or change their appointments, and more time focusing on the clients in front of them.

View your appointment calendar, look up client information, schedule appointments, and even send messages to one or all of your clients. (This is particularly useful to cancel and reschedule a day’s worth of appointments all at once, due to emergency closings.)

Schedule appointments anytime, from anywhere Schedule appointments anytime, from anywhere
Stay positive and drive business with your best reviews Stay positive and drive business with your best reviews

Stay positive and drive business with your best reviews

While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your clinic’s online reviews and ratings.

Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.

Telemedicine

Rapport gives your practice the tools you need to connect, regardless of the circumstances.

Powerful video conferencing and two-way texting capabilities empower efficient and thorough exams, either in person or over the phone.

Telemedicine Telemedicine

Key features

 
Reduce no shows by up to 50% by sending an automated SMS on the day or the day before an appointment.
 
Reduce no shows

Reduce no shows

 
Your clients can update their profiles and book their next appointments in the online portal.
 
Online pet portal

Online pet portal

 
Remind your clients of the necessity of compliance and get instant visibility of the products your clients received.
 
Increase product sales

Increase product sales

 
Your clients can book any time on their mobile phone.
 
Mobile-friendly

Mobile-friendly

 
Send client satisfaction surveys, get immediate feedback and display client testimonials on your website.
 
Better reputation management

Better reputation management

 
Give clients the flexibility of booking online. You set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule.
 
Integrated online booking

Integrated online booking

 
New clients can book any time by submitting the new client registration form.
 
Onboard new patients easily

Onboard new patients easily

 
Evaluate your results using compliance reports and campaign analytics.
 
Measure results

Measure results

 

Reduce no shows

Reduce no shows by up to 50% by sending an automated SMS on the day or the day before an appointment.
 

Online pet portal

Your clients can update their profiles and book their next appointments in the online portal.
 

Increase product sales

Remind your clients of the necessity of compliance and get instant visibility of the products your clients received.
 

Mobile-friendly

Your clients can book any time on their mobile phone.
 

Better reputation management

Send client satisfaction surveys, get immediate feedback and display client testimonials on your website.
 

Integrated online booking

Give clients the flexibility of booking online. You set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule.
 

Onboard new patients easily

New clients can book any time by submitting the new client registration form.
 

Measure results

Evaluate your results using compliance reports and campaign analytics.

Integrates with these great Covetrus products

eVetPractice®

eVetPractice is a cloud-based system that allows you to access your veterinary practice management system whenever and wherever you need it.

AVImark®

With easy-to-use functionality, unlimited seat licenses, and a simple path for going paperless, AVImark offers the tools you need to effectively manage and grow your business.

ImproMed® and ImproMed Equine®

ImproMed has enhanced reporting and real-time analytics, mobile applications, inventory optimization, multiple ways to go paperless, and much more, in one configurable system.

Additional resources

 
Rapport brochure

Rapport brochure

Rapport is the only client communication solution with two-way integration with your AVImark, eVetPractice, and ImproMed software.

 
Marlton Animal Hospital case study

Marlton Animal Hospital case study

Marlton Animal Hospital implemented Rapport’s reminder postcard campaign to upgrade its reminder system, reach more clients, and improve compliance.

 
Rapport options brochure

Rapport options brochure

Discover what client communication options are available with each integrated Rapport solution.

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