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Veterinary Software
Practice management software
Optimise your business with the right veterinary practice management software.
Covetrus Ascend
An intuitive cloud practice management software designed for team collaboration
Ascend vs competitors
How does Ascend compare against other vet software providers?
RxWorks
Optimise your practice revenue and streamline processes and workflows
VisionVPM
Comprehensive practice management solution ideal for large and mixed animal practices
Implementations and Onboarding
Our Covetrus implementation and training experts are here to support you with our dedicated switch-over program
By Business Type
See which Covetrus Practice Management Solution is best suited to your business type.
Companion Animal
Hospital
Start-Ups
Equine
Farm/Large Animal
Mobile
Groomer
Corporate
University/Education
Integrated solutions
Streamline your workflows with integrated hardware and software.
Covetrus delivery
Drop ship pet products directly to your patient's front door
Training options
Unlock the full range of functionality in your practice management software
RxSMS
RxSMS is a bi-directional SMS feature within RxWorks which links appointment reminders to your communications log.
VisionVPM dashboard
Use your VisionVPM data to see the state of your business at a glance
Mobile Vet
Syncs seamlessly to VisionVPM, giving you up-to-date information on your mobile device
View All
Browse all our Integrated solutions
Integrated partners
Explore a global marketplace of veterinary digital workflow partners.
Covetrus Connect
Integrate Covetrus practice management software with most veterinary digital tools
Covetrus Connect program overview
Understand Covetrus Connect and its value to partners and veterinarians
Covetrus Connect partner signup
Register to become a Covetrus Connect partner
Resources
Learn more
Articles
Discover industry information, product tips, practice management ideas and more
eBooks
Understand key technologies and new ideas that impact the veterinary industry
Case studies
Read in-depth articles about actual customer practice improvements
Paws, Rewind & Play
A podcast for the veterinary industry
Software Video Tours
Preview videos of cloud-based veterinary software, Covetrus Ascend, in action.
Support
Ascend
Other support resources
VisionVPM updates
COVID-19 resources
Contact
36 Brandl Street Eight Mile Plains QLD 4113 Australia
RxWorks™ Phone: 07 3018 8666 Hours: 24/7
VisionVPM Phone: 1800 150 264 Hours: 8:30 am – 5:00 pm (AEST)
PO Box 15076 Tauranga 3144 New Zealand
RxWorks™ Phone: 0800 445 611 Hours: 24/7
VisionVPM Phone: 0800 847 876 (0800 VIS VPM) Hours: 8:30 am – 5:00 pm (NZST)
If you’re looking to book a demo and see how practices are saving +12 hours per week and why our Ascend userbase grew by +250% last year, choose a time that suits you today.
marketing.apac@covetrus.com
Multi-branch and corporate practices in Australia, New Zealand and Asia
Lucille Labuschagne-Sheridan Book time with Lucille Labuschagne-Sheridan
Single practices in Australia, New Zealand and Asia
Sharon Kibble Book time with Sharon Kibble
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Covetrus Ascend, cloud-based veterinary practice management software designed to deliver time savings amidst industry staffing challenges. Plus, you’ll be supported by our premium customer success program with a dedicated specialist for your practice.
+15,000 users trust Covetrus Ascend, VisionVPM and RxWorks.
What makes us different
Ascend is cloud-based and no longer constrains you to a physical desktop in the clinic, improving efficiency in and out of the practice.
The most intuitive and modern cloud-based interface available. It’s why Ascend’s user base grew by +250% in 2023. Practices are seeing a reduction in staff training time from 4 hours per team member to 30 minutes using Ascend.
Unlike other software providers, mental health and wellbeing are reflected in the design of Ascend.
You’re supported by our local teams in Australia, New Zealand and the United Kingdom with the benefit of global teams across the world.
Simple three-step onboarding and our proactive customer success program ensures users are maximising their use and value from Ascend. In-person onboarding and implementation options available.
Shaped by current users, industry mental health experts and veterinary professionals to address challenges specific to the Asia Pacific vet industry.
Just jump in and do it. It’s so user-friendly that your younger staff will pick it up straight away. For other staff, just do the training and become familiar with it. Ascend is really easy to use and well worth it. It’s definitely been the smoothest PMS transition I’ve experienced.
Automatic save on consults is handy, for example, being able to start notes in the consult room, walking away to complete another task and then coming back to it without worrying about losing notes. This is gold for us, as our vets love the flexibility of it, especially those who have children, they like to finish their notes at home and it helps provide work/life balance.
Ascend is so much better than what we had before. The conversion was very smooth; everyone was happy with the workflow and questions were answered very quickly. The team were trained in no time and Ascend is very user-friendly. The experience was telling in that it set a benchmark and standard, where we realized 'this is what it should have been all along!'
Cloud is the way of the future for our industry. A big factor for us was having access to our veterinary software without needing to be physically present in the clinic. We needed a solution that would free up time for us to build our client base and focus on animal care, instead of the time-consuming manual tasks in our daily workflows. Our small team is very busy, and we have a lot to do, Ascend helps us communicate better.
The communication from the Covetrus team has been outstanding from the word go, with the team allowing me to practice using the software before deciding if it would suit my practice. Booking appointments, entering histories and billing has never been so easy – and the amazing reporting functions allow me to easily keep track of stock/ordering. I love the fresh, colourful scheme of the software which gives it a social media feel while still being a fully-functioning PMS. I would not hesitate to recommend Covetrus Ascend to any modern practice wanting an easy-to-use, access on the go from anywhere, anytime practice management software.
The interface is just so easy and nice to look at, it makes a difference in our day when we have a million things going on. It’s also a lot less hassle than other systems I’ve used in the past too. And certain features like the Inpatients Workflow are brilliant, as it’s easy to see notes for the day and makes things so much smoother.
When we reviewed Ascend and saw a demo, we loved the style and layout of the software. It’s very easy to learn, as we were a new practice that was focused on building our clientele and didn’t want to spend ages learning a new system. We also liked that it could be set up to suit our specific needs.
Ascend has been fantastic in its ability for us to be able to use it in multiple places where we couldn't use software before. So we have laptops now in the consult rooms which makes it easier for vets to get some history notes and have it recorded at the time. We have Ascend on our phones for when we do house calls, then we can bill, do estimates and check prices. We also use it on the tablets in and around the practice and surgery.
It meets all my patient and client needs ensuring I don't overlook anything. It's like having an extra employee. The result? I'm less stressed and the standard of care is more consistent.
Setup was easy, and we had a knowledgeable implementation specialist who helped us through the migration process and did regular check-ins. It was also easy to learn and get up to speed using the training that Covetrus provided.
The team love Ascend. It was never a hurdle or an issue to transition to it. The transition was quick and everyone was happy. Even new staff that haven't had experience with practice management systems in the past take to Ascend instantly. Everyone really loves it.
We experienced a 22% increase in revenue in the first year of implementation followed by 11% and then 7% in the following years.
Ascend has been a game changer for our practice, as a mobile veterinary service we needed a system that was quick, intuitive and modern. Ascend offers all of that, from cloud-based storage allowing us to access our patient details, lab results, diagnostics and finances all from mobile phones and tablets... To bright colours, profile pictures and a platform that reminds us of social media, Ascend is just so easy to use! Ascend allows us as a practice to work together to create fantastic patient care and brilliant client satisfaction!
Through Ascend we have managed to really progress with our goal of becoming a paper-free clinic much quicker than we thought we would. We've streamlined in that regard. We've found that we are a lot more productive and our days are much more organised and clearly communicated. I think all of the staff would agree that now we've had Ascend and we've all used it, we wouldn't go back to anything else.
Once you're live on Ascend, we don't disappear. We'll organise success check-ins to ensure you're maximising Ascend. Plus, you've got 24/7 tech support and your customer success specialist. In-person onboarding and implementation options available.
We partner and integrate with other key applications that make it easier to get on with your day.
Covetrus is committed to partnering with you to future-proof your practice. How? By leveraging unparalleled insights and expertise from our leading veterinary technology, distribution, instrumentation and consulting businesses, in the Covetrus ecosystem. There is no other provider across the market with this breadth of insight. We are a global company with a local focus and passion.
Trusted globally+100,000 customers, +21 countries and +5,500+ employees worldwide.
Global investmentWe're a market leader in investment and innovation of cloud-based veterinary software technology globally, supporting the future of the industry.
InsightsWe use veterinary practice data and customer feedback from thousands of practices to fuel our decision making.
Staff experienceMany of our Covetrus staff have worked in practice and understand your unique challenges and needs.
Supporting our industryCovetrus & Provet proudly support the AVA, NZVA, VNCA, Sophie's Legacy, Flynn's Walk, Australian Rainbow Veterinarians and Allies, Vets for Climate Action and Vet Answers plus more.
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