Product

Meet Covetrus Ascend

Designed and developed to remove operational clinic chaos, delight staff with ease of use and improve team collaboration and wellbeing.

  • Simple to learn
  • Work from anywhere
  • Save up to 20% more time per week
  • Highly visual, intuitive and clever
Watch On Demand Demo

Easier working days

Facilitates team performance, saves time and helps improve internal collaboration within the practice management system.

Simple to use veterinary software

A highly visual, dynamic and intuitive interface that is easy to use, quick to learn and less time spent on training new staff or locums.

Less Clicks. More power.

Clever user-workflows that means less clicking around and more efficiencies. Slicker environment. Smarter working.

Work from anywhere

Whether reviewing your appointments before leaving home, checking patient details while walking between appointments, or invoicing in-the-field… Covetrus Ascend gives you the freedom you need.

Hear how North Maclean are using Ascend

Hear more from practices loving Ascend

Narangba Veterinary Clinic

Ascend is so much better than what we had before. The conversion was very smooth; everyone was happy with the workflow and questions were answered very quickly. The team were trained in no time and Ascend is very user-friendly. The experience was telling in that it set a benchmark and standard, where we realised ‘this is what it should have been all along!

Woofy's on Kuhls

Cloud is the way of the future for our industry. A big factor for us was having access to our veterinary software without needing to be physically present in the clinic. We needed a solution that would free up time for us to build our client base and focus on animal care, instead of the time-consuming manual tasks in our daily workflows. Our small team is very busy, and we have a lot to do, Ascend helps us communicate better.

North Maclean Vets

Ascend has been fantastic in its ability for us to be able to use it in multiple places where we couldn't use software before. So we have laptops now in the consult rooms which makes it easier for vets to get some history notes and have it recorded at the time. We have Ascend on our phones for when we do house calls, then we can bill, do estimates and check prices. We also use it on the tablets in and around the practice and surgery.

Cape Equine Veterinary Services

The communication from the Covetrus team has been outstanding from the word go, with the team allowing me to practice using the software before deciding if it would suit my practice. Booking appointments, entering histories and billing has never been so easy – and the amazing reporting functions allow me to easily keep track of stock/ordering. I love the fresh, colourful scheme of the software which gives it a social media feel while still being a fully-functioning PMS. I would not hesitate to recommend Covetrus Ascend to any modern practice wanting an easy-to-use, access on the go from anywhere, anytime practice management software.

Woofy's on Kuhls

When we reviewed Ascend and saw a demo, we loved the style and layout of the software. It’s very easy to learn, as we were a new practice that was focused on building our clientele and didn’t want to spend ages learning a new system. We also liked that it could be set up to suit our specific needs.

MobiVET Ltd

Ascend has been a game changer for our practice, as a mobile veterinary service we needed a system that was quick, intuitive and modern. Ascend offers all of that, from cloud-based storage allowing us to access our patient details, lab results, diagnostics and finances all from mobile phones and tablets... To bright colours, profile pictures and a platform that reminds us of social media, Ascend is just so easy to use! Ascend allows us as a practice to work together to create fantastic patient care and brilliant client satisfaction!

North Maclean Vets

The team love Ascend. It was never a hurdle or an issue to transition to it. The transition was quick and everyone was happy. Even new staff that haven't had experience with practice management systems in the past take to Ascend instantly. Everyone really loves it.

Woofy's on Kuhls

Setup was easy, and we had a knowledgeable implementation specialist who helped us through the migration process and did regular check-ins. It was also easy to learn and get up to speed using the training that Covetrus provided.

North Maclean Vets

Through Ascend we have managed to really progress with our goal of becoming a paper-free clinic much quicker than we thought we would. We've streamlined in that regard. We've found that we are a lot more productive and our days are much more organised and clearly communicated. I think all of the staff would agree that now we've had Ascend and we've all used it, we wouldn't go back to anything else.
Ascend Testimonials

Time saving features

 
 

Inpatients workflow - digital whiteboard

 
 

Reports app

 
 

Client financials

 
 

End of shift

 
 

Counter sales

 
 

Staff messaging and engagement

 
 

Insurance claim workflow

 
 

Laboratory workflow

 
 

To Do task management

 
 

Consults and item/procedure billing

 
 

Calendar and appointment scheduling

 
 

Clients and patients

 
 

My Hub workflow

 
 

Home

 
 
 
 
 
 
 
 
 
 
 
 
 
 

Full connectivity and a one-stop shop experience

We partner and integrate with other key applications that make it easier to get on with your day.

 

Vetstoria Logo

Connects with Covetrus to enable real-time online booking on your website and digital channels.

 

VetCheck Logo

Professional templates, digital forms, discharge instructions, and home care videos to help you build stronger client relationships.

 

Zoetis Logo

Zoetis VetScan provides leading edge analysers that enable veterinarians to respond to the health needs of their clients at the point-of-care while operating economical and profitable practices.

 

Vet S8 Logo

Online controlled drug register that replaces and improves on the paper-based recording of controlled drugs, specifically designed for vets.

 

GapOnly Logo

GapOnly reviews and calculates your clients pet insurance claim while they are still at your practice. They simply pay the gap (the difference between your invoice and the claim benefit under the client policy) and go.

 

IDEXX Logo

Make a confident diagnosis with IDEXX by submitting lab requests and receiving results through our bi-directional integrations at point-of-care and using IDEXX reference laboratories.

 

Paws App Logo

Paws App enables you to offer online bookings and better-managed booking workflows.

View all partners

How do you access Ascend?

tablet icon

Tablet

screen with vet and cat icon

PC/Laptop

phone with paw print icon

Mobile

Switching to Ascend is easier than you think

Our Covetrus implementation and training experts are here to support you with our dedicated switch-over program.

Learn More

Request a demo for the most intuitive cloud-based practice management system you’ll ever use.

* Required fields

 

Covetrus Ascend is a workflow-driven cloud practice management system that due to its intuitive nature, is easier to learn and makes it easier to collaborate as a team.

Your practice, wherever you need it. Ascend makes it easier for you to do what you do best, providing the best care for the animals we love.

Fill out the form and an experienced product specialist will contact you to schedule a demo.

  • VetPay
  • Vetstoria
  • Bi-directional SMS
  • PetSure GapOnly & eClaims
  • VetCheck
  • IDEXX Inhouse and reference labs
  • Vet S8
  • Zoetis VetScan FUSE
  • Paws App

We are actively working on bringing more integrations into Ascend.

There are several key reasons as to why a future thinking practice should consider a cloud-based solution. A few notable points include:

  • True mobility and flexibility for access to your PMS whether that be onsite or out of the clinic.
  • Ease of use – Ascend is modern and intuitive, this is the most common feedback we hear from clinics on Ascend. It’s simple it is to learn, setup and navigate.
  • Significant time savings – up to 20% more time saved per week, see how Woofy’s on Kuhls are saving time in Ascend.
  • Fortnightly enhancements, updates and bug fixes – Ascend users are notified fortnightly via the “announcements” function of the latest enhancements in app.
  • Reduce team stress – clinics are facing significant staffing and recruitment challenges – your PMS needs to be easy to use and setup, giving your team less to worry about.
  • Cost effective option – particularly for smaller teams or solo mobile vets.

If you’d like to hear more on how Ascend can help your practice, you can book a call with our experts.

All your client and patient data held within Ascend will be stored and backed up, including attachments, images and scans etc. The data resides in a Microsoft Azure data center. All storage has built-in redundancy and is stored in multiple locations. This allows the data to be regularly checked for corruption and if corruption is found it can be repaired using redundant copies. Microsoft Azure also includes high level encryption and is used by millions of leading companies globally as their trusted provider.

Yes – Ascend is compatible on Windows 10 & 11, Mac OS and IOS.

Ascend works on modern devices including tablets, PCs, mobiles, or laptops. It can be accessed through a web browser supporting the following operating systems:

  • Windows 10 & 11
  • MAC OS
  • IOS
  • Chrome OS
  • Android
  • Linux

Thin clients (e.g. Wyse or Axels) are not supported and cannot be used to access Ascend.

Pricing is charged by users and payable monthly. If you’d like to discuss your specific requirements on pricing, book a quick call with our Ascend team.

Our technical support team is available 24/7 and are based in Australia and the United Kingdom to cover the time zones. You can contact support via chat, phone, email or from within Ascend.

From the get-go, you’ll be taken care of as we support you and your team. Many of our training and onboarding team have worked in the veterinary industry and understand your unique clinic needs and challenges. There are also check-ins to ensure the training and onboarding is tracking successfully. Covetrus has 30+ years of experience in minimising disruption to your practice during the onboarding and go-live.

Yes, to discuss your practices needs book a call with one of our Ascend experts.

Yes, Ascend integrates with Vetstoria and Paws App for a premium online bookings experience.

Ascend is suitable for most practices’ user requirements. To find out more, talk to our Ascend team.

Yes, we have a number of mobile/solo vets enjoying Ascend – hear from MobiVET.

Yes, once you’ve discussed your practices requirements with our Ascend team, they can set you up in a test environment so you can trial Ascend in action and ensure you are comfortable with the software.

A stable internet connection is required to connect to Ascend. If your practice is not located in an area with an adequate internet connection, there are alternative options available to improve internet connectivity. Our team can walk you through those and other system requirements.

Our primary priority is to understand your practice needs, assess them and agree on a timeline for switching over to Ascend that works for both parties to ensure practice success. Learn more about the Ascend switch over process.

Yes, we have clinics that have multiple branches using Ascend.

Commit to the onboarding and training with your team to maximise skill development in Ascend. Post go-live, you’ll be offered in-product guides and walkthroughs which demonstrate how to complete workflows. It’s also essential to ensure that your team are reading the announcements released within Ascend that notify users of updates and enhancements. Lastly, keep an eye on your email inbox for larger feature updates via marketing.

Yes, we have clients that have successfully transitioned onto Ascend. To discuss moving from RxWorks or VisionVPM to Ascend, book some time with our Ascend experts.

  • VetPay
  • Vetstoria
  • Bi-directional SMS
  • PetSure GapOnly & eClaims
  • VetCheck
  • IDEXX Inhouse and reference labs
  • Vet S8
  • Zoetis VetScan FUSE
  • Paws App

We are actively working on bringing more integrations into Ascend.

There are several key reasons as to why a future thinking practice should consider a cloud-based solution. A few notable points include:

  • True mobility and flexibility for access to your PMS whether that be onsite or out of the clinic.
  • Ease of use – Ascend is modern and intuitive, this is the most common feedback we hear from clinics on Ascend. It’s simple it is to learn, setup and navigate.
  • Significant time savings – up to 20% more time saved per week, see how Woofy’s on Kuhls are saving time in Ascend.
  • Fortnightly enhancements, updates and bug fixes – Ascend users are notified fortnightly via the “announcements” function of the latest enhancements in app.
  • Reduce team stress – clinics are facing significant staffing and recruitment challenges – your PMS needs to be easy to use and setup, giving your team less to worry about.
  • Cost effective option – particularly for smaller teams or solo mobile vets.

If you’d like to hear more on how Ascend can help your practice, you can book a call with our experts.

All your client and patient data held within Ascend will be stored and backed up, including attachments, images and scans etc. The data resides in a Microsoft Azure data center. All storage has built-in redundancy and is stored in multiple locations. This allows the data to be regularly checked for corruption and if corruption is found it can be repaired using redundant copies. Microsoft Azure also includes high level encryption and is used by millions of leading companies globally as their trusted provider.

Yes – Ascend is compatible on Windows 10 & 11, Mac OS and IOS.

Ascend works on modern devices including tablets, PCs, mobiles, or laptops. It can be accessed through a web browser supporting the following operating systems:

  • Windows 10 & 11
  • MAC OS
  • IOS
  • Chrome OS
  • Android
  • Linux

Thin clients (e.g. Wyse or Axels) are not supported and cannot be used to access Ascend.

Pricing is charged by users and payable monthly. If you’d like to discuss your specific requirements on pricing, book a quick call with our Ascend team.

Our technical support team is available 24/7 and are based in Australia and the United Kingdom to cover the time zones. You can contact support via chat, phone, email or from within Ascend.

From the get-go, you’ll be taken care of as we support you and your team. Many of our training and onboarding team have worked in the veterinary industry and understand your unique clinic needs and challenges. There are also check-ins to ensure the training and onboarding is tracking successfully. Covetrus has 30+ years of experience in minimising disruption to your practice during the onboarding and go-live.

Yes, to discuss your practices needs book a call with one of our Ascend experts.

Yes, Ascend integrates with Vetstoria and Paws App for a premium online bookings experience.

Ascend is suitable for most practices’ user requirements. To find out more, talk to our Ascend team.

Yes, we have a number of mobile/solo vets enjoying Ascend – hear from MobiVET.

Yes, once you’ve discussed your practices requirements with our Ascend team, they can set you up in a test environment so you can trial Ascend in action and ensure you are comfortable with the software.

A stable internet connection is required to connect to Ascend. If your practice is not located in an area with an adequate internet connection, there are alternative options available to improve internet connectivity. Our team can walk you through those and other system requirements.

Our primary priority is to understand your practice needs, assess them and agree on a timeline for switching over to Ascend that works for both parties to ensure practice success. Learn more about the Ascend switch over process.

Yes, we have clinics that have multiple branches using Ascend.

Commit to the onboarding and training with your team to maximise skill development in Ascend. Post go-live, you’ll be offered in-product guides and walkthroughs which demonstrate how to complete workflows. It’s also essential to ensure that your team are reading the announcements released within Ascend that notify users of updates and enhancements. Lastly, keep an eye on your email inbox for larger feature updates via marketing.

Yes, we have clients that have successfully transitioned onto Ascend. To discuss moving from RxWorks or VisionVPM to Ascend, book some time with our Ascend experts.

 
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