Product

Meet Covetrus Ascend

Saving practices +12 hours per week at a competitive price point. Ascend’s design is centred in ease of use and intuitive workflows with input from industry experts. You're supported by a dedicated customer success specialist and team members with ex-industry experience; we understand your challenges and goals.

Experiencing any of these challenges?

  • Server failures
  • Management of financials and costs
  • Difficult marketing and limited customer loyalty
  • Client demands
  • Lack of staff engagement
  • Visibility of workflows
  • Inaccurate data
  • Lack of reporting
  • Expensive and complex technology or software
  • Manual effort and high paper usage

Experiencing any of these challenges?

Ascend addresses practice challenges

Before Ascend

Traditional on-premise practice management system

  • Expensive, complex setup and requirements
  • More clicks, taking more time to complete daily workflows
  • Restricted to the clinic and terminal workspace
  • Less regular feature updates and bug fixes, slower to realise value in system
  • Access to specific integration partners only
  • More susceptible to data breaches if operating on older software and hardware
  • Team technology frustrations and a stressed staff environment

After Ascend

Modern cloud-based practice management system

  • Cost effective option for all practice types
  • Easy to use and learn - saving practices 12+ hours per week
  • True flexibility and mobility, access anywhere on any device
  • Fortnightly release updates, meaning constant feature improvements for your practice team
  • Leading integration partners - connecting to all the tools you already use
  • Top-notch Microsoft Azure cloud security - encryption, compliance and backups
  • Improved through an easy-to-use interface with embedded team communication
Test Drive Ascend

Why Ascend?

 

Improved Team Morale

Unlike other software providers, team mental health and wellbeing are reflected in the design of Ascend. Positive affirmations, patient photographs, birthday celebrations, and team-building announcements are all centered within the home layout. This helps remind veterinary professionals of their passion for the profession and their team, improving positivity within the clinic.

 

Reduced Time to Realise Value

With an intuitive layout, smooth onboarding switchover process and training, teams experience the value of Ascend quickly in comparison to other providers and can see a quicker return on investment. Practices are seeing a reduction in training time required per team member from 4 hours to 30 minutes.

 

Free Online Training

Ascend online training videos are available so that clients can learn Ascend in their own time with less disruption to their daily workflows, at no additional cost.

 

24/7 Support Coverage, across the Globe

24/7 support coverage with teams based in Australia, New Zealand and the United Kingdom ensuring maximum coverage. Software development and product teams headquartered in Brisbane, Australia.

 

Premium Customer Success Program

Proactive customer success program which ensures users are maximising their use and value from Ascend with a dedicated customer success specialist assigned to their practice.

 

Fast 3-step Onboarding Process

Simple and streamlined 3 step process requiring minimal lift from the practices to go live on Ascend. The team is made up of ex-industry experience, they deeply understand the challenges and pain points of practices. In-person onboarding and implementation options available.

 

Rapidly Evolving Software

Fortnightly releases, fixes and large functionality upgrades with a defined development roadmap based on industry insights and user feedback. Large development team with 35+ team members focused on developing Ascend.

 

Tailored design and development process

Shaped by current users, industry mental health experts and veterinary professionals to address challenges specific to the Asia Pacific vet industry.

 

Enabling Sustainability in Practice

Enabling practices to become paperless and reduce their environmental impact as a business.

 

No lock-in Ascend contracts

No lock-in contracts for Ascend are available, you'll also get our Inpatients Workflow (digital whiteboard) feature included at no extra cost.

Ascend vs Competitors

Is Ascend right for me?

Ascend currently suits

 
 

Companion Animal

 
 

Hospital

 
 

Specialist Practice

 
 

Mobile/Solo Practice

 
 

Start-Ups

 
 

Corporates

 

Companion Animal

 

Hospital

 

Specialist Practice

 

Mobile/Solo Practice

 

Start-Ups

 

Corporates

Ascend Testimonials

Get setup in 3 simple steps

Configuration
  • Short Implementation kick-off meeting
  • Progress check-in
  • We'll sort the data extract, migration and config for you
🡇
Training
  • Access to training materials
  • Progress check-in ensuring you're ready to Go Live
🡇
Ascend Go Live
  • Meeting with team pre Go Live
  • Q&A session post Go Live
  • Increased support post Go Live to ensure your success

Once you're live on Ascend, we don't disappear. We'll organise success check-ins to ensure you're maximising Ascend. Plus, you've got 24/7 tech support and your customer success specialist. In-person onboarding and implementation options available.

Features delivering value for vet practices

Running a veterinary practice is chaotic. Everyone is often wearing multiple hats. ​Your time is spent doing more work with fewer team members, thanks to industry staffing challenges. Ascend is here to eliminate practice chaos.

 
Removes the need for separate messaging systems such as text, email and WhatsApp etc. Streamlines team messaging all within the PMS in one place, whether the user is onsite or offsite. Records the messages for each user and historical records.
 

Messages

 
Fast access to step-by-step help guides for new users, announcements including new features or updates, the Ascend manual for help articles, support contact methods and product suggestions. Everything is simply stored in one place so it’s not difficult to remember where to go or look. This ensures users can get back on track quickly and maximise their use of Ascend.
 

Resource Centre

 
Shares a daily affirmation, improving positivity within teams. Lists To Do tasks and appointments for the day for clear organisation. Summarises all the clients and patients a user has helped that week. Displays the team announcements enhancing team collaboration and communication. The ribbon bar at the top lists out the most highly used apps within Ascend for quick access.
 

Home

 
Delivers visibility on a particular day of appointments by team member or filters, accessed in one screen. MyHub shows upcoming appointments, checked in patients, in consult patients, ready to pay, complete and admitted. This means that everyone in the team is aware of what’s happening in practice at any given time and can improve the client and patient experience thanks to improved visibility. Drag and drop functionality for optimised workflow efficiencies.
 

MyHub

 
Teams can collaborate and view what’s happening with lab results for a particular patient. With the information recorded digitally in Ascend, team members won’t get confused and have to ask other team members whether results have been received, or a client has been followed up. This improves patient care and client communications around status of lab results. Within the labs feature, users can filter by date, clinic site, vet, status, machine type and more. Results are automatically populated via our integration partners. Provides the ability for all team members to see what labs have been ordered as may not have been collected or commenced in clinic.
 

Labs

 
Organise and streamline appointments easily via the calendar view. Filter by clinic name for multisite branches. Drag and drop by team members appointments and see the upcoming activity, thereby improving visibility. View the calendar by day, week, month or agenda list to suit the specific working styles of each team member.
 

Calendar

 
Reports are setup for common use cases enabling faster insights and reporting with recommendations on how often to run them.
 

Reports

 
Easily displays unpaid invoices and transaction history for that client. Payment processing is done quickly with the ability to send a digital receipt to the client on email or via print. Allows users to link payments to invoices, take deposits for surgeries or treatments, easily apply credit or debit notes and record refunds.
 

Financials

 
Instead of manually writing down on a whiteboard, paper or excel sheet where patients are in the journey, Ascend’s inpatients workflow feature allows paperless viewing of the patient journey via any modern device. This feature is particularly useful for larger clinics needing visibility on hospital and surgery statuses of patients. The feature can be viewed on large TVs. Track the full journey from check-in to discharge and improve team visibility and client communications.
 

Inpatients Workflow

 
Quickly search for a client or patient by name and filter by breed, status, address, clinic, last visit, and more. Users can also create a new patient, ensuring accurately recorded digital patient and client records.
 

Clients & Patients

 
The consult view houses all the key information and standardised vitals that a vet records during a consult in one place, thereby saving time. This will automatically link to the patient’s file for record keeping. From this view, the vet can add To Do tasks, documents, images or future appointments. They can see if the patient has a care plan or insurance policy. They can improve client communications with the ability to call, text or email from the consult view. A vet can access dental charts for digital annotation and record keeping. There is a charges area for consult fixed charges with nominated values for procedures or bundles for specific services to avoid missed charges, recapture revenue and improve patient care. Auto Save functionality when entering patient history – no lost history and simple click back to view past patient histories and item charges.
 

Consults

 
Improves team organisation and depending on user permissions, To Dos can be created by a specific team member for themselves or assigned to another team member for completion. To Dos can be viewed by team or individually to get clear visibility on what’s in progress or not been started yet. To Dos are segmented by general, follow-up calls, history requests and client orders. This feature centralises a teams workflow tasks and eliminates the need for to do lists outside of Ascend on post it notes or in diaries.
 

To Dos

 
Claims are seamlessly connected to our insurance integration partners and users can easily submit a claim, see the status of claims, condition, updates and the associated client and patient.
 

Insurance

 
Check-in Kiosk Removes the need to perform a check-in with the client via a receptionist, saving time for the front of house team.
 

Check-in Kiosk

 
Gives vets a fast way to view their consults and add any missing notes or history details.
 

Consult Review

 
This allows for the quick processing of items or products that a client is needing to purchase. This can then be linked back to the patient and client file for historical record keeping and visibility. Reminders are able to be triggered for when a client is due to purchase a specific product again in the future.
 

Counter Sale

 
Allows team members to easily upload a photo of the patient to their digital record.
 

Photos

 
Allows users to place orders from within Ascend for products, saving time without having to log in to another browser window. From placing orders and monitoring account balances to tracking the accumulation of your Provet PLUS+ points, you can now access all of this information at your fingertips at a time that suits you.
 

Suppliers

 
Faster management of inventory and of goods receipts via Ascend, saving time. Enjoy increased visibility of goods receipts completion for team members and record accuracy.
 

Inventory

 
Care plans encourage improved patient care through regular vet visits. For practices, care plans improve cash flow, revenue and improve client retention/loyalty. For pet parents, it can make vet visit costs more manageable and prevent future high-cost procedures, as a result of the stronger preventative care and maintenance.
 

Care Plans

 
Removes the need for separate messaging systems such as text, email and WhatsApp etc. Streamlines team messaging all within the PMS in one place, whether the user is onsite or offsite. Records the messages for each user and historical records.
 
Fast access to step-by-step help guides for new users, announcements including new features or updates, the Ascend manual for help articles, support contact methods and product suggestions. Everything is simply stored in one place so it’s not difficult to remember where to go or look. This ensures users can get back on track quickly and maximise their use of Ascend.
 
Shares a daily affirmation, improving positivity within teams. Lists To Do tasks and appointments for the day for clear organisation. Summarises all the clients and patients a user has helped that week. Displays the team announcements enhancing team collaboration and communication. The ribbon bar at the top lists out the most highly used apps within Ascend for quick access.
 
Delivers visibility on a particular day of appointments by team member or filters, accessed in one screen. MyHub shows upcoming appointments, checked in patients, in consult patients, ready to pay, complete and admitted. This means that everyone in the team is aware of what’s happening in practice at any given time and can improve the client and patient experience thanks to improved visibility. Drag and drop functionality for optimised workflow efficiencies.
 
Teams can collaborate and view what’s happening with lab results for a particular patient. With the information recorded digitally in Ascend, team members won’t get confused and have to ask other team members whether results have been received, or a client has been followed up. This improves patient care and client communications around status of lab results. Within the labs feature, users can filter by date, clinic site, vet, status, machine type and more. Results are automatically populated via our integration partners. Provides the ability for all team members to see what labs have been ordered as may not have been collected or commenced in clinic.
 
Organise and streamline appointments easily via the calendar view. Filter by clinic name for multisite branches. Drag and drop by team members appointments and see the upcoming activity, thereby improving visibility. View the calendar by day, week, month or agenda list to suit the specific working styles of each team member.
 
Reports are setup for common use cases enabling faster insights and reporting with recommendations on how often to run them.
 
Easily displays unpaid invoices and transaction history for that client. Payment processing is done quickly with the ability to send a digital receipt to the client on email or via print. Allows users to link payments to invoices, take deposits for surgeries or treatments, easily apply credit or debit notes and record refunds.
 
Instead of manually writing down on a whiteboard, paper or excel sheet where patients are in the journey, Ascend’s inpatients workflow feature allows paperless viewing of the patient journey via any modern device. This feature is particularly useful for larger clinics needing visibility on hospital and surgery statuses of patients. The feature can be viewed on large TVs. Track the full journey from check-in to discharge and improve team visibility and client communications.
 
Quickly search for a client or patient by name and filter by breed, status, address, clinic, last visit, and more. Users can also create a new patient, ensuring accurately recorded digital patient and client records.
 
The consult view houses all the key information and standardised vitals that a vet records during a consult in one place, thereby saving time. This will automatically link to the patient’s file for record keeping. From this view, the vet can add To Do tasks, documents, images or future appointments. They can see if the patient has a care plan or insurance policy. They can improve client communications with the ability to call, text or email from the consult view. A vet can access dental charts for digital annotation and record keeping. There is a charges area for consult fixed charges with nominated values for procedures or bundles for specific services to avoid missed charges, recapture revenue and improve patient care. Auto Save functionality when entering patient history – no lost history and simple click back to view past patient histories and item charges.
 
Improves team organisation and depending on user permissions, To Dos can be created by a specific team member for themselves or assigned to another team member for completion. To Dos can be viewed by team or individually to get clear visibility on what’s in progress or not been started yet. To Dos are segmented by general, follow-up calls, history requests and client orders. This feature centralises a teams workflow tasks and eliminates the need for to do lists outside of Ascend on post it notes or in diaries.
 
Claims are seamlessly connected to our insurance integration partners and users can easily submit a claim, see the status of claims, condition, updates and the associated client and patient.
 
Check-in Kiosk Removes the need to perform a check-in with the client via a receptionist, saving time for the front of house team.
 
Gives vets a fast way to view their consults and add any missing notes or history details.
 
This allows for the quick processing of items or products that a client is needing to purchase. This can then be linked back to the patient and client file for historical record keeping and visibility. Reminders are able to be triggered for when a client is due to purchase a specific product again in the future.
 
Allows team members to easily upload a photo of the patient to their digital record.
 
Allows users to place orders from within Ascend for products, saving time without having to log in to another browser window. From placing orders and monitoring account balances to tracking the accumulation of your Provet PLUS+ points, you can now access all of this information at your fingertips at a time that suits you.
 
Faster management of inventory and of goods receipts via Ascend, saving time. Enjoy increased visibility of goods receipts completion for team members and record accuracy.
 
Care plans encourage improved patient care through regular vet visits. For practices, care plans improve cash flow, revenue and improve client retention/loyalty. For pet parents, it can make vet visit costs more manageable and prevent future high-cost procedures, as a result of the stronger preventative care and maintenance.

Full connectivity and a one-stop shop experience

We partner and integrate with other key applications that make it easier to get on with your day.

Request a demo for the most intuitive cloud-based practice management system you’ll ever use.

* Required fields

  • Payrix
  • VetPay
  • Vetstoria
  • Bi-directional SMS
  • PetSure GapOnly & eClaims
  • VetCheck
  • IDEXX Inhouse and reference labs
  • Vet S8
  • Zoetis VetScan FUSE
  • Paws App
  • Vedi
  • Provet Connect

We are actively working on bringing more integrations into Ascend.

There are several key reasons as to why a future thinking practice should consider a cloud-based solution. A few notable points include:

  • True mobility and flexibility for access to your PMS whether that be onsite or out of the clinic.
  • Ease of use – Ascend is modern and intuitive, this is the most common feedback we hear from clinics on Ascend. It’s simple to learn, setup and navigate.
  • Significant time savings – up to 20% more time saved per week, see how Woofy’s on Kuhls are saving time in Ascend.
  • Fortnightly enhancements, updates and bug fixes – Ascend users are notified fortnightly via the “announcements” function of the latest enhancements in app.
  • Reduce team stress – clinics are facing significant staffing and recruitment challenges – your PMS needs to be easy to use and setup, giving your team less to worry about.
  • Cost effective option – particularly for smaller teams or solo mobile vets.

If you’d like to hear more on how Ascend can help your practice, you can book a call with our experts.

All your client and patient data held within Ascend will be stored and backed up, including attachments, images and scans etc. The data resides in a Microsoft Azure data center. All storage has built-in redundancy and is stored in multiple locations. This allows the data to be regularly checked for corruption and if corruption is found it can be repaired using redundant copies. Microsoft Azure also includes high level encryption and is used by millions of leading companies globally as their trusted provider.

Yes – Ascend is compatible on Windows 10 & 11, Mac OS and IOS.

Ascend works on modern devices including tablets, PCs, mobiles, or laptops. It can be accessed through a web browser supporting the following operating systems:

  • Windows 10 & 11
  • MAC OS
  • IOS
  • Chrome OS
  • Android
  • Linux

Thin clients (e.g. Wyse or Axels) are not supported and cannot be used to access Ascend.

Pricing is charged by users and payable monthly. If you’d like to discuss your specific requirements on pricing, book a quick call with our Ascend team.

Our technical support team is available 24/7 and are based in Australia and the United Kingdom to cover the time zones. You can contact support via chat, phone, email or from within Ascend.

From the get-go, you’ll be taken care of as we support you and your team. Many of our training and onboarding team have worked in the veterinary industry and understand your unique clinic needs and challenges. There are also check-ins to ensure the training and onboarding is tracking successfully. Covetrus has 30+ years of experience in minimising disruption to your practice during the onboarding and go-live.

You’ll be given access to our Ascend Essentials online learning course at no additional cost, and you’ll be supported by a dedicated customer success specialist for your practice.

In-person onboarding and implementation options available.

Yes, to discuss your practices needs book a call with one of our Ascend experts.

Yes, Ascend integrates with Vetstoria and Paws App for a premium online bookings experience.

Ascend is suitable for most practices’ user requirements. To find out more, talk to our Ascend team.

Yes, we have a number of mobile/solo vets enjoying Ascend – hear from MobiVET.

Yes, once you’ve discussed your practices requirements with our Ascend team, they can set you up in a test environment so you can trial Ascend in action and ensure you are comfortable with the software.

A stable internet connection is required to connect to Ascend. If your practice is not located in an area with an adequate internet connection, there are alternative options available to improve internet connectivity. Our team can walk you through those and other system requirements.

Our primary priority is to understand your practice needs, assess them and agree on a timeline for switching over to Ascend that works for both parties to ensure practice success. Learn more about the Ascend switch over process.

Yes, we have clinics that have multiple branches using Ascend.

Commit to the onboarding and training with your team to maximise skill development in Ascend. Complete your Ascend Essentials online course, at no additional cost. Post go-live, you’ll be offered in-product guides and walkthroughs which demonstrate how to complete workflows. You’ll also be able to contact your dedicated customer success specialist if you have any questions and they’ll help with maximising the value of Ascend for your practice. It’s also essential to ensure that your team are reading the announcements released within Ascend that notify users of updates and enhancements. Lastly, keep an eye on your email inbox for larger feature updates via marketing.

Yes, we have clients that have successfully transitioned onto Ascend. To discuss moving from RxWorks or VisionVPM to Ascend, book some time with our Ascend experts.

  • Payrix
  • VetPay
  • Vetstoria
  • Bi-directional SMS
  • PetSure GapOnly & eClaims
  • VetCheck
  • IDEXX Inhouse and reference labs
  • Vet S8
  • Zoetis VetScan FUSE
  • Paws App
  • Vedi
  • Provet Connect

We are actively working on bringing more integrations into Ascend.

There are several key reasons as to why a future thinking practice should consider a cloud-based solution. A few notable points include:

  • True mobility and flexibility for access to your PMS whether that be onsite or out of the clinic.
  • Ease of use – Ascend is modern and intuitive, this is the most common feedback we hear from clinics on Ascend. It’s simple to learn, setup and navigate.
  • Significant time savings – up to 20% more time saved per week, see how Woofy’s on Kuhls are saving time in Ascend.
  • Fortnightly enhancements, updates and bug fixes – Ascend users are notified fortnightly via the “announcements” function of the latest enhancements in app.
  • Reduce team stress – clinics are facing significant staffing and recruitment challenges – your PMS needs to be easy to use and setup, giving your team less to worry about.
  • Cost effective option – particularly for smaller teams or solo mobile vets.

If you’d like to hear more on how Ascend can help your practice, you can book a call with our experts.

All your client and patient data held within Ascend will be stored and backed up, including attachments, images and scans etc. The data resides in a Microsoft Azure data center. All storage has built-in redundancy and is stored in multiple locations. This allows the data to be regularly checked for corruption and if corruption is found it can be repaired using redundant copies. Microsoft Azure also includes high level encryption and is used by millions of leading companies globally as their trusted provider.

Yes – Ascend is compatible on Windows 10 & 11, Mac OS and IOS.

Ascend works on modern devices including tablets, PCs, mobiles, or laptops. It can be accessed through a web browser supporting the following operating systems:

  • Windows 10 & 11
  • MAC OS
  • IOS
  • Chrome OS
  • Android
  • Linux

Thin clients (e.g. Wyse or Axels) are not supported and cannot be used to access Ascend.

Pricing is charged by users and payable monthly. If you’d like to discuss your specific requirements on pricing, book a quick call with our Ascend team.

Our technical support team is available 24/7 and are based in Australia and the United Kingdom to cover the time zones. You can contact support via chat, phone, email or from within Ascend.

From the get-go, you’ll be taken care of as we support you and your team. Many of our training and onboarding team have worked in the veterinary industry and understand your unique clinic needs and challenges. There are also check-ins to ensure the training and onboarding is tracking successfully. Covetrus has 30+ years of experience in minimising disruption to your practice during the onboarding and go-live.

You’ll be given access to our Ascend Essentials online learning course at no additional cost, and you’ll be supported by a dedicated customer success specialist for your practice.

In-person onboarding and implementation options available.

Yes, to discuss your practices needs book a call with one of our Ascend experts.

Yes, Ascend integrates with Vetstoria and Paws App for a premium online bookings experience.

Ascend is suitable for most practices’ user requirements. To find out more, talk to our Ascend team.

Yes, we have a number of mobile/solo vets enjoying Ascend – hear from MobiVET.

Yes, once you’ve discussed your practices requirements with our Ascend team, they can set you up in a test environment so you can trial Ascend in action and ensure you are comfortable with the software.

A stable internet connection is required to connect to Ascend. If your practice is not located in an area with an adequate internet connection, there are alternative options available to improve internet connectivity. Our team can walk you through those and other system requirements.

Our primary priority is to understand your practice needs, assess them and agree on a timeline for switching over to Ascend that works for both parties to ensure practice success. Learn more about the Ascend switch over process.

Yes, we have clinics that have multiple branches using Ascend.

Commit to the onboarding and training with your team to maximise skill development in Ascend. Complete your Ascend Essentials online course, at no additional cost. Post go-live, you’ll be offered in-product guides and walkthroughs which demonstrate how to complete workflows. You’ll also be able to contact your dedicated customer success specialist if you have any questions and they’ll help with maximising the value of Ascend for your practice. It’s also essential to ensure that your team are reading the announcements released within Ascend that notify users of updates and enhancements. Lastly, keep an eye on your email inbox for larger feature updates via marketing.

Yes, we have clients that have successfully transitioned onto Ascend. To discuss moving from RxWorks or VisionVPM to Ascend, book some time with our Ascend experts.