COVID-19 resources

We’re here to help.

 

The following help guides were created to help your practice quickly and easily provide information to your clients about your practice’s COVID-19 response. Click on the document name to download and get started. We will continue adding new resources to this page to support your practice during this pandemic.

Covetrus now offers virtual visits in all their solutions

Virtual Visits functionality enables your practice to schedule and deliver virtual visits to your clients in the comfort of their own home providing better care today, tomorrow, and into the future.

Register your interest in using virtual visits:

Practice management resources

 

Covetrus Delivery

Using Covetrus Delivery you can now dropship pet products such as food or parasiticides direct to your pet parents front door. This enables your practice to continue to ensure your clients get the products they need without leaving home.

Partner solutions for your practice

 

Payments made easy with Tyro (AU Clinics Only)

Given the challenging environment we are currently facing, we have partnered with Tyro to make it as simple as possible for you to continue to look after your patients and keep your business running. To compliment your instore EFTPOS solution, Tyro’s payments platform will enable you to accept online payments through a variety of methods. Benefits include: eInvoicing: send an itemised invoice with a ‘pay now’ button and MOTO Transactions: one-off over the phone payments. To transition your payments services please, click below. T&Cs apply. Consider if products are right for you.

Get started

 

Make payments with Eftco (NZ Clinics Only)

We have partnered with EFTCO to make it as seamless as possible for clinics to accept e-commerce payments to keep your business running. EFTCO’s e-commerce option INVOICEPAY is a super quick and easy way to get paid online. You don’t even need a website. Simply add a ‘Pay Now’ button to your invoice or email, text your clients the link or take payments over the phone. Access to a back-office portal to run reports, view payment history, process refunds and set up a subscription billing service to pay accounts. Want to recoup your cost of processing online? Add an automatic surcharge to all payments or just to some. You can pass on the full rate or some of it, the choice is yours.

Get started

In-practice resources

 
Email template

Covetrus has provided an email template that you can customize and send to your clients to easily communicate your practice’s COVID-19 response.

Download the COVID-19 email template.

Social posts examples
  • The staff at [PRACTICE] are committed to providing a safe experience for you and your pet or horse. While we remain open despite the COVID-19 crisis, please help keep our environment safe by washing your hands and practising social distancing.
  • As the news surrounding COVID-19 continues to evolve, the staff at [PRACTICE] are committed to providing a safe experience for you and your pet or horse.

Industry guidelines

 

Further COVID-19 guidance from local veterinary councils and associations can be read by clicking the links below:

 
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