COVID-19 resources

We’re here to help.


The following help guides were created to help your practice quickly and easily provide information to your clients about your practice’s COVID-19 response. Click on the document name to download and get started. We will continue adding new resources to this page to support your practice during this pandemic.

Covetrus now offers virtual visits in all their solutions

Virtual Visits functionality enables your practice to schedule and deliver virtual visits to your clients in the comfort of their own home providing better care today, tomorrow, and into the future.

Register your interest in using virtual visits:

Practice management resources


Covetrus Delivery

Using Covetrus Delivery you can now dropship pet products such as food or parasiticides direct to your pet parents front door. This enables your practice to continue to ensure your clients get the products they need without leaving home.

Partner solutions for your practice

In-practice resources

Email template

Covetrus has provided an email template that you can customize and send to your clients to easily communicate your practice’s COVID-19 response.

Download the COVID-19 email template.

Social posts examples
  • The staff at [PRACTICE] are committed to providing a safe experience for you and your pet or horse. While we remain open despite the COVID-19 crisis, please help keep our environment safe by washing your hands and practising social distancing.
  • As the news surrounding COVID-19 continues to evolve, the staff at [PRACTICE] are committed to providing a safe experience for you and your pet or horse.

Industry guidelines


Further COVID-19 guidance from local veterinary councils and associations can be read by clicking the links below: