We’re pleased to be able to provide clinics with after-hours emergency support as a supplement to our fully-staffed support hours. With after-hours emergency support, members of our experienced support staff are on pager duty to help you with your after-hours emergency support needs.
Emergency support is available to specially registered after-hours support clients, OR you can receive emergency support for a $50 initiation fee and a fee of $6/minute. This special support includes all major holidays. Registered clients can receive emergency support for $300/year and $3/minute when used.
THIS IS A PAGER BASED SERVICE. After regular support hours our answering service will receive all incoming calls. A Covetrus™ staff member will return your call as soon as possible.
After-hours Emergency Support is limited to customers who purchase & register for the Covetrus™ Application Support, OR those that agree to the $50 initiation fee and $6/minute. After-hours Emergency Support is not automatically included with the standard Application Support. After-hours Emergency Support is available through toll-free telephone, modem, or router connections, during non-regular business hours.