Multi-media messaging makes client communication convenient and effective

Rapport allows you to set up automated reminders via email, postcard and SMS, depending on your clients’ preferences.

Postcards, emails and SMS are automatically sent from Rapport at pre-set intervals ensuring reminders and recalls are not forgotten and are sent to your clients at the most effective times.

Multi-media messaging makes client communication convenient and effective Multi-media messaging makes client communication convenient and effective
Free up staff time and keep your diary full with online booking Free up staff time and keep your diary full with online booking

Free up staff time and keep your diary full with online booking

Now you have the ability to schedule more appointments, even after hours.

With Rapport’s online scheduling, you set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule.

Rapport records the appointments in your VisionVPM appointment book, notifies you of activity, and automatically sends text or email confirmations to your clients.

Automate your reminder and recall process

Increase reminder compliance and reduce no-shows.

Appointment no-shows and cancellations can negatively impact your practice revenue, can cause inefficiencies in operational performance and create financial pressure.

Automate your reminder and recall process Automate your reminder and recall process
Stay positive and drive business with your best reviews Stay positive and drive business with your best reviews

Stay positive and drive business with your best reviews

While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your clinic’s online reviews and ratings.

Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.

Build stronger client engagement

Appropriate marketing campaigns and messaging helps to build trust and strong client relationships.

Engaged clients visit more, promote more and stay with your practice longer.

Building trust and commitment through effective communications in a way that suits your clients whether it is SMS, email or postcards, is key in showing your clients that you care about what matters to them most.

Build stronger client engagement Build stronger client engagement
Rapport telemedicine Rapport telemedicine

Rapport telemedicine

Rapport now provides a quick and easy phone and video conferencing solution for times where an in-practice visit isn’t possible.

Capabilities include continued 24/7 access to online appointment booking for your clients and allow quicker after-hours follow-up consults and timely emergency triage capability.

Key features

 
Easy access for people to book an appointment online from your website at a time that suits them from available slots in your appointment book.
 
Book appointments online

Book appointments online

 
Your clients can update their profiles, manage communication preferences, see their animal's reminders and book their next appointments in their online pet portal.
 
Online pet portal

Online pet portal

 
With Rapport, your clients will receive relevant and fully automated communications at exactly the right time within the reminder or recall cycle.
 
Time-saving automation

Time-saving automation

 
Rapport’s integrated communications via email, SMS and postcard can be tailored to your unique brand, helping you get closer to your clients, help you build awareness and brand value.
 
Build your brand

Build your brand

 

Book appointments online

Easy access for people to book an appointment online from your website at a time that suits them from available slots in your appointment book.
 

Online pet portal

Your clients can update their profiles, manage communication preferences, see their animal's reminders and book their next appointments in their online pet portal.
 

Time-saving automation

With Rapport, your clients will receive relevant and fully automated communications at exactly the right time within the reminder or recall cycle.
 

Build your brand

Rapport’s integrated communications via email, SMS and postcard can be tailored to your unique brand, helping you get closer to your clients, help you build awareness and brand value.

Request a demo

Rapport is only available for VisionVPM

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Interested in learning more about how the Rapport can help you communicate more effectively with your clients?

Fill out the form and an experienced product specialist will contact you to schedule a demo.