Covetrus - Solutions for Veterinary Practices

With technology advancing rapidly, consumer expectations across all industries, including veterinary care, are growing faster than ever. In this course, our experts will explain the importance of client loyalty and show you how to easily enhance it for your pet parents using the CarePlan functionality in RxWorks and Ascend.

You’ll learn simple practice management system setups, along with practical tips and tricks for better communication, all designed to help you create stronger, more loyal relationships with your clients.

Join us to discover how these easy-to implement strategies can drive client loyalty, improve your practice’s efficiency, and boost client retention.

In this course, our experts will show you how you can utilise RoboVet to enhance client retention effortlessly, using the Schemes functionality.

Join us to explore practical, easy-to-implement strategies that improve efficiency and drive lasting client loyalty.

In a busy practice, it’s all too easy for revenue opportunities to be overlooked. This masterclass will show you how to make the most of your practice management software to capture missed income and optimise your setup.

You’ll learn how thoughtful improvements to your system can save time, streamline daily processes, and strengthen overall profitability — giving your team the tools to work smarter and your practice the chance to thrive.

This session will guide you through Ascend’s new stocktake feature and show you live in Ascend how to complete a stocktake from start to finish. You’ll also learn how to use the Ascend Extend app to make counting faster, easier and more accurate, and understand how configuration settings influence your stock data.

We’ll show how everything links back into Ascend’s reporting tools so you can spot discrepancies, improve ordering decisions and maintain accurate inventory. By the end, you’ll have a clear, reliable workflow to manage stock effectively and keep your practice running smoothly.

A re-run of our most popular masterclass due to high demand. Stock management is one of the biggest hidden costs in your practice. On average, veterinary practices experience a 5%-7% stock bleed rate—costing thousands of pounds each year. So, if you spend £35,000 a month on stock, you could be losing £21,000 annually.

In this in-depth session, our experts will share practical strategies to help you reduce stock loss, improve accuracy, and cut costs. We’ll also take a look at how RoboVet can help streamline stock management in your practice.

Unlock the full potential of your practice’s purchasing power. In this session, we’ll break down how rebates work and how to maximize them for your bottom line. You’ll learn the benefits of working directly with manufacturers, explore exclusive FOS offers, and understand the different buying group models available.

We’ll also demystify how PBG and Covetrus operate so you can make informed decisions that drive savings and efficiency.

First impressions matter and a great onboarding experience can turn new pet parents into loyal, long-term clients. In this webinar, we’ll explore how to map the client journey from the very first visit, introduce pet parents to your practice, and ensure a smooth start using tools such as digital forms.

We’ll also cover practical ways to communicate effectively through your PMS, keeping clients informed, engaged, and confident in your care. By the end of the session, you’ll have strategies to create a welcoming, consistent experience that encourages clients to return, and stay.

Leveraging your practice management system to improve your approach to client debt is essential in today’s challenging climate. Our experts share the most effective processes that you can readily embed into your practice to improve your cash flow, focusing on key procedures for debt management and control.

Take your practice reporting to the next level with a hands-on session using Vetlytics, our business intelligence dashboard. Our team will go in live to show you how to navigate Vetlytics, interpret key performance indicators (KPIs), pull reports, and turn the wealth of data from your practice into actionable insights. Learn how to make Vetlytics work for you, improve decision-making, and drive efficiency across your clinic.

Discover how to turn your practice data into actionable decisions with Ascend’s Business Intelligence Dashboard. In this live, hands-on session, our team will guide you through exploring your clinic’s KPIs, generating custom reports, and using up-to-date clinical data to optimise workflows, improve efficiency, and drive smarter business decisions.