Webinars

Date: Thursday 13th February 2025
In today’s fast-paced world, effective reminders are crucial to your practice’s success. Having a solid reminder system and strategy is more important than ever.
In this course, you’ll learn practical communication techniques and discover easy ways to automate reminders, helping you boost revenue and strengthen relationships with your clients.
The result? More loyal, informed pet parents and improved clinical compliance.
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Date: Wednesday 12th March 2025
Is your team aware of GDPR (General Data Protection Regulation)? Are they adopting this as part of their daily tasks within your practice?
In this webinar, we’ll help you understand GDPR in more detail, along with how your practice management system can help with the various processes needed to comply. They’ll also discuss the workflows that exist within your system to support your wider compliance strategy, including being transparent with your practice privacy policies.
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Date: Wednesday 26th March 2025
Veterinary professionals face unique challenges that can impact their mental health, from demanding workloads to emotionally charged situations. As a leader in your practice, fostering a culture of mental health awareness and support is critical for the well-being of your staff and the success of your team. In this webinar our HR Director, Rachael Milligan, will provide practical guidance on how practice managers and senior vets can:

• Recognise signs of mental health struggles among team members
• Initiate supportive and empathetic conversations
• Implement effective workplace strategies and resources to promote mental well-being
• Navigate the balance between performance expectations and compassionate leadership

Attendees will leave with actionable insights to create a healthier, more resilient work environment while improving staff retention and satisfaction.
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Date: Wednesday 9th April 2025
Wondering what today’s pet parents actually want from a practice? Do you ever question if your current communication methods are meeting their needs? Today’s pet parents are driven by convenience and expect on-demand, relevant communication.
In this webinar, our dedicated Rapport specialist will explore how we understand the communication needs of your pet parent segments and then how to effectively tailor content and engage with these segments for improved responses. We’ll also explore how you can build your brand and build pet parent trust in your practice through social media.
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Date: Thursday 19th June 2025
Take your patient care to the next level by creating tailored healthcare plans using your practice management system. In this webinar, we’ll show you how to leverage some features to design and manage comprehensive care plans that meet the specific needs of your patients and clients.
Learn how to build flexible plans by controlling the timing, quantity, pricing, and types of planned treatments over a set period. We’ll demonstrate common setup configurations, methods for linking care plans to fees and services, and processes for charging plans to patients.
Discover how to refine your care plans by defining eligibility criteria such as species, weight range, age, and more. Additionally, we’ll cover essential management tools, including how to review, cancel, and suspend care plans effectively.
This webinar is ideal for practices looking to streamline their patient care processes while ensuring flexibility and precision in plan management.
This webinar is for our Ascend customers.
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Date: Thursday 26th June 2025
Finance and accounting may seem like daunting topics, but mastering the basics can transform your practice's financial health. In today's ever-changing economic landscape, a strong financial foundation is essential for sustaining and growing your business.
Join us in this entry level session where we will walk through core financial concepts and break down essential accounting practices tailored specifically for veterinary professionals. We’ll explore practical strategies for managing your practice’s finances, from budgeting and cash flow management to understanding margins and the levers that you can pull to drive profit.
The outcome? Greater financial clarity, improved business resilience, and enhanced decision-making that supports long-term success.
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Date: Tuesday 9th September 2025
Running social media accounts can have huge benefits to your practice, especially when it comes to connecting with pet parents.
In this webinar, we discuss the types of content that you can post such as engaging articles, cute pet photos, success stories, useful tips as well as practice updates. We will discuss the channels you can use such as Facebook, Instagram and TikTok, creating a strategy for each of your channels and we will also provide tips on how to handle comments, whether positive or negative.
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Date: Tuesday 14th October 2025
Are you ready to transition to a paperless practice and transform the way your veterinary clinic operates? Join us for this insightful webinar, where we’ll explore the key steps and strategies for implementing a paperless system in your practice.
We’ll guide you through the process of eliminating paper, reducing costs, and cutting down on your environmental impact. Discover how going paperless can improve efficiency by streamlining workflows and providing faster access to patient records and essential information.
Our trusted partner, VetCheck, will share how their online forms integrate into your practice management system, enabling a smoother transition to paperless operations.
Whether you’re just starting your journey or looking to enhance your current system, this webinar will provide practical tips, actionable insights, and solutions to common challenges to help your practice thrive without paper.
Join us to take the next step toward a more efficient, eco-friendly, and cost-effective practice.
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Date: Thursday 30th October 2025
Your practice management system is the beating heart of your practice, from a financial and operational perspective. It’s pivotal to the smoothness of your team’s day and for the experience of your clients.
Whether you’re on RoboVet, RoboVet Hosted or RxWorks, our trainers will share easy, actionable maintenance tips and tricks that you can undertake on a regular basis to ensure that your practice management system operates at its peak performance.
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Date: Tuesday 9th December 2025
After salaries, stock is your biggest expense with the average practice haemorrhaging 3% of their stock due to poor processes – we’ll let you do the math on the number that this could equate to for your practice!
The terms ‘stock control’ and ‘stock management’ are often used interchangeably but there’s actually a significant difference between them, which can directly impact your bottom-line revenue.
Join us for our webinar where we will explore the difference between these important processes and share tips that you can implement today on how to effectively and efficiently manage your second biggest cost.
Click here to register