Rapport

Multi-media messaging makes client communication convenient and effective.

Rapport allows you to set up automated reminders via email, postcard, and SMS, depending on your clients preferences.

Postcards, emails and SMS are automatically sent from Rapport at pre-set intervals ensuring reminders and recalls are not forgotten and are sent the most effective times in relation to your client’s treatment due date.

Free-up staff time and keep your diary full with online booking.

Now you have the ability to schedule more appointments, even after hours.

With Rapport’s online scheduling, you set up and control the time slots you have available for new or existing client appointments, and clients select the appointment time that best suits their schedule.

Rapport records the appointments in your calendar, notifies you of activity, and automatically sends text or email confirmations to your clients.

Automate your reminder and recall process.

Increase reminder compliance and reduce no-shows.

Appointment no-shows and cancellations can negatively impact your practice revenue, can cause inefficiencies in operational performance, and create financial pressure.

Stay positive and drive business with your best reviews.

While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your clinic’s online reviews and ratings.

Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.

Build stronger client engagement

Consistent messaging helps to build trust and strong client relationships. Engaged clients visit more, promote more, and stay with your practice longer.

Building trust and commitment through effective communications is key in showing your clients that you care about what matters to them most.

Rapport Connect package

Combining the benefits of Rapport Scheduling with Rapport Messaging, our automated reminder system, Rapport Connect Package gives you access to our bespoke marketing services.

A team of specialist Campaign Consultants are on hand to translate your brand and identity into stand-out visual communications and campaigns to assist with your annual marketing communications plan.

Key benefits

Access our bespoke marketing service and work with our team of marketing communication experts to help you create beautifully designed campaigns which deliver results.

Bespoke marketing services

Your clients can update their profiles, manage communication preferences, and book their next appointments in their online pet portal.

Online pet portal

With Rapport, your clients will receive relevant and fully automated communications at exactly the right time within the reminder or recall cycle.

Time-saving automation

Rapport’s integrated communications via email, SMS, and postcard can be tailored to your unique brand, helping you get closer to your clients, help you build awarness and brand value.

Build your brand

Bespoke marketing services

Access our bespoke marketing service and work with our team of marketing communication experts to help you create beautifully designed campaigns which deliver results.

Online pet portal

Your clients can update their profiles, manage communication preferences, and book their next appointments in their online pet portal.

Time-saving automation

With Rapport, your clients will receive relevant and fully automated communications at exactly the right time within the reminder or recall cycle.

Build your brand

Rapport’s integrated communications via email, SMS, and postcard can be tailored to your unique brand, helping you get closer to your clients, help you build awarness and brand value.

Orchard House Veterinary Centres

"Rapport is like having the support of 100 people which is useful when working alone. We saw a 1.5% profit increase directly linked to manual campaigns yet 5% with Rapport. This was achieved with weekly/monthly campaigns and it had about a 50% reach due to the work involved. We have already doubled the reach and amount of bookings due to these campaigns since involving Rapport"