Covetrus - Solutions for Veterinary Practices

 
 

Take control of your appointments

RxSMS enables your front-desk team to send and receive SMS rather than sending messages as an email. The replies to your practice’s text will return to the related appointment on the clinic’s clipboard and on the client communication log which enables your front of house team to proactively manage appointments.

Manage appointments effectively

Your SMS messages will appear the same when received, including a prompt for a response from your clients. Confirmed and Declined statuses will be visible on your appointments, as well as the response notification in the bottom left of your RxWorks screen. To help ensure your staff don’t miss an opportunity to follow up with clients on a declined appointment, the appointment will not be removed – it will stay scheduled to be actioned with a follow up call or SMS that will be recorded in the communications log.

Key benefits

 
RxSMS allows you to have clarity on appointment confirmations. If a client hasn’t responded, they can be targeted to confirm or reschedule appointments ensuring the best success when it comes to appointment fulfilment and availability for patients requiring care.
 

Streamline appointment reminders

 
No more uncertainty about client communication history. Always be fully informed with the ability to view all messaging in the client communications log with RxSMS.
 

Access SMS history

 
Being able to ‘reply Y to confirm’ is an expected feature of the client appointment booking experience these days. For your clients, it brings an added reminder of the appointment and key details as well as a commitment to attend. It also means there’s no need for your clients or receptionist team to call ahead to confirm the appointment.
 

Reduce no shows and save staff time

 
RxSMS allows you to have clarity on appointment confirmations. If a client hasn’t responded, they can be targeted to confirm or reschedule appointments ensuring the best success when it comes to appointment fulfilment and availability for patients requiring care.
 
No more uncertainty about client communication history. Always be fully informed with the ability to view all messaging in the client communications log with RxSMS.
 
Being able to ‘reply Y to confirm’ is an expected feature of the client appointment booking experience these days. For your clients, it brings an added reminder of the appointment and key details as well as a commitment to attend. It also means there’s no need for your clients or receptionist team to call ahead to confirm the appointment.

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