Have You Assessed Your Practice’s Health?

24 October 2023 5 min read


Is Your Practice Healthy?

Cloud-based technology solves practical challenges

Minor inefficiencies may seem trivial when a team member takes a few extra minutes here and a few extra steps
there to complete what should be a simple task. However, these small time losses take a cumulative toll on your
practice’s health. In an era when veterinary practices are stretching team members to maximum capacity,
you need veterinary software that optimizes day-to-day operations and liberates veterinary professionals to
focus on patient care and the client experience.

Cloud-based (i.e., serverless) veterinary software options provide the convenience, versatility, and power that
today’s thriving teams need to develop more efficient work practices, create resilient internal systems
and protocols, and support robust practice health.

Caring for the caregivers: How software shapes veterinary team wellbeing

Inefficiency doesn’t simply decrease your revenue. Shortfalls can compromise your team’s morale and
contribute to burnout. While veterinary work should be gratifying and energizing, unnecessarily time-consuming
menial and repetitive tasks steal team members’ energy, resulting in frustration, fatigue, and

Stephanie Foster, director of customer education at Covetrus® said, “If you can create a
really efficient ecosystem in your practice where your processes, your people, and your technology are all
aligned, then you create a happy, healthy culture for your team.”

According to a Covetrus survey, veterinary practices using Covetrus Pulse—the
industry’s first cloud-based Veterinary Operating System (vOS)—experienced time savings of
approximately 45 minutes per day, and increased efficiency by up to 10%.1
This efficiency gain is the result of powerful workflow shifts such as:

  • Templates — Practice management is at the core of Pulse, and this is where users
    manage patient medical records, treatment plans, invoicing, inventory, and more. Pulse leverages automations
    and templates to help practice staff get more work done with less, reducing administrative burdens so teams
    can focus on caring for animals.
  • Integrations — Through integrations with other Covetrus solutions and third-party
    veterinary software, Pulse simplifies administrative tasks such as reminding clients about appointments,
    creating prescriptions, ordering diagnostic tests, and processing payments.
  • User-friendly design — A simple interface means your team can work with speed and
    confidence, spending less time toggling between applications and more time providing patients hands-on care
    and service.
  • Remote accessibility — Pulse allows veterinary team members to provide care anywhere,
    anytime with an internet-ready device.

Equipping your team with software that enhances their productivity without increasing their workload gives them
the time and headspace to perform the work they love at its highest level. Pulse can help reduce your team
members’ attrition rate, increase your patients’ and clients’ satisfaction, and enhance the
health of your practice.

Money matters: How software shapes your practice’s financial health

Pulse streamlines complex reporting by bringing all your data into one system, offering a microscopic look at
your practice’s monthly, quarterly, and annual activity. These gleanings can help you target areas in
which your team can improve their efficiency such as by forward booking wellness appointments to eliminate
scheduling requests and service reminder solicitations.

Detailed reporting allows you to monitor your practice’s health, because the software tracks the
organization’s vital signs (e.g., revenue, profit, inventory, production, new clients, active versus
inactive patients). Your practice can leverage these reports to identify trends and, if needed, course correct
toward a better, healthier practice future.

Lasting connections: How software shapes the client-veterinary experience

Clients don’t always recognize the quality of their pets’ care, so they rely on their personal
interactions with your practice’s team members to determine where they’ll take their future
business. Common inefficiencies caused by outdated technology, long wait times, and poor communication have a
negative impact on client loyalty, especially among millennial pet owners who expect individualized attention
from the veterinarian-client relationship.

When your practice uses cloud-based technologies, you convey a commitment to client service by meeting
today’s pet owners where they are and delivering an exceptional, convenient, and expected veterinary
experience. Pulse integrates with other Covetrus solutions and third-party veterinary software to provide
clients with many benefits such as:

  • Convenient communication channels — Today’s clients appreciate text and in-app
    messaging for immediate, real-time communication. The convenience of these options increases client
    engagement and strengthens the veterinary-client relationship inside and outside the exam room.
  • Streamlined visits — Online scheduling, text and email reminders, and integrated
    payment processing take the hassle and lag time out of a pet’s veterinary visit and allow teams to
    provide more personalized service.
  • Greater visibility into their pet’s care — Pulse brings pet health data from a
    wide range of sources into one location, helping to ensure a complete medical record for each patient. This
    provides you with greater visibility into the pet’s health and enables you to give pet owners better
    visibility as well—from diagnosis to treatment and prevention— so they can be more active
    participants in their pet’s care.

Cloud-based veterinary software can resolve your veterinary practice team’s day-to-day inefficiencies and
help drive sustainable growth. As the industry’s first vOS, Pulse takes cloud-based convenience and
accessibility to the next level by providing a centralized system to manage all of your veterinary operations.
By consolidating all your must-have applications into a single system, Pulse delivers a high-efficiency
experience for practices and team members to thrive, contributing to healthier patients and stronger
client-practice relationships. Visit the Covetrus® Pulse page to
discover what Pulse can do for your practice.


1. Study Reveals New Covetrus Technology Saves Time, Provides Relief to Overworked, Understaffed Veterinary
Practices. Covetrus.
Accessed August 17, 2023.

Additional source:
Jones, L., Zirkle, K.  Five metrics veterinary practices should track. Veterinary Practice News. https://www.veterinarypracticenews.com/five-metrics-veterinary-practices-should-track/;
Accessed August 17, 2023.



Covetrus® Pulse®: The #1 rated veterinary practice management software1

Join the 3,000+ practices already using Pulse today:

  • Save an average of 3+ hours per week2
  • Improve practice efficiency and help reduce burnout
  • Maximize productivity with customized tools

Request demo

computer with pulse program
1. G2. https://www.g2.com/categories/veterinary-practice-management?tab=highest_rated. Accessed on March 14, 2024.
2. Covetrus Pulse user survey of 2,500 practices, 2022. Accessed on March 14, 2024.