What does your veterinary practice lose if your technology is obsolete?

By Marketing

6 May 2020 5 min read


Do you know the five top costs of not keeping your hardware and software up-to-date?

Technological advancements have led to many benefits in the veterinary sector, including faster and more accurate diagnostics and cutting-edge treatments. Many practices rely on technology to help them deliver the best quality care for their clients and patients. This improves the health and quality of life for patients, extending the companionship that clients enjoy from their pets.

In a survey by International Data Corporation, over 80% of small to medium businesses reported that hardware was critical for their day-to-day business operations. Yet, many veterinary professionals are unaware of how technology can help their practice grow through increased productivity, reduced costs and improved staff and client satisfaction.

It’s a common belief that hardware lasts five to seven years and many businesses budget accordingly. However, veterinary practices are tough operating environments for computer equipment. Therefore, in a busy practice with constant use, coupled with excessive pet hair and dander, your hardware may only last three to five years.

If your practice management system seems to be working fine, you might ask why you should allocate time and money to change. It can seem like an unnecessary hassle and expense to go through the effort of upgrading but there are many hidden costs of delaying a technology upgrade.

Lost productivity

Running older software, or newer software on older hardware, means you’re more likely to experience crashes, bugs and other disruptions. Older computers are unlikely to support newer operating systems too, which can slow your computer’s performance over time and drastically affect your staff’s daily workflow. A software upgrade allows your team to use the latest features available in your practice management software. This includes using new system capabilities, which helps you perform daily tasks in a more time-efficient and productive way.

Long-term costs

While investing in new technology can be a significant investment for your practice, the decision to delay it in favor of short-term savings comes with hidden costs. For example, many practice managers don’t account for the costs associated with wasted time and lost productivity. Time is money, and wasted time is wasted money. Advancing with technology helps your practice stay competitive by supporting your business operations.

Security risks

Older versions of software are more vulnerable to cyber-attacks. Time spent dealing with a security breach can:

  • Cost you significant dollars
  • Result in downtime 
  • Compromise valuable customer data

We are constantly improving technology and security to keep your systems running at maximum efficiency and safeguarding your client information.

Reduced staff engagement

Your employees want technology that makes their jobs easier, not harder, allowing them to be their most productive. Older hardware is prone to crashes that can result in the loss of critical patient and client data. This can cause great frustration for your staff, as they are unable to complete their tasks as required.

Poor client experience 

Delays caused by software crashes and slow system operations are seen as unprofessional and negatively impact the experience for clients and staff. These days, clients expect systems that operate impeccably and deliver a seamless and positive experience.